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Family Violence Case Manager (Graduate Year Program)

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Organisation : inTouch Multicultural Centre Against Family Violence

Location : Melbourne

Work type : Full-time

Sector : Families

Salary type : Annual Package

Application closing date : 21 Jan, 2022

About the organisation

Organisation Name : inTouch Multicultural Centre Against Family Violence

inTouch Multicultural Centre Against Family Violence provides services, programs and responses to issues of family violence in refugee and multicultural communities. By acknowledging the rights and diverse experiences of our clients, we develop and implement a number of culturally sensitive and holistic
models for the provision of services to both victims and perpetrators of family violence. In tackling the issues of family violence we act on multiple levels – individual, relationship and community. Vision
inTouch’s vision is for culturally diverse families to live free from violence.

inTouch’s purpose is simple and clear – we are committed to changing lives, changing communities for the better.

For more information about inTouch, including their rich history and role within
the family violence sector please visit

About the role

  • Located in East Melbourne / Dandenong / Outpost
    SCHADS Level 4 + EBA benefits including 3% above award payment + 10% Superannuation + Salary packaging available
    Join a community-connected NFP enacting positive change at the intersection of family violence and multiculturalism!

Position Summary
The Family Violence Case Manager must have the skills and technical expertise to work with a degree of autonomy, exercising initiative and judgement to support and manage the clients experiencing family violence through the life cycle of the client’s engagement with inTouch. This position is suitable for new or recent graduates, and includes a structured professional development program supported by Family Safety Victoria and inTouch, which will be run during 2022.
inTouch case mangers work in an “inLanguage, inCulture” model to provide culturally tailored responses to victim survivors from migrant and refugee backgrounds.
The Case Manager will assess, monitor, plan and manage the cases as well as advocate for and link women who are experiencing family violence to appropriate services.
The Case Manager will work closely with staff from other agencies to ensure the clients’ needs can be addressed in an integrated and coordinated manner. Due to geographically dispersed locations of our clients, the case worker is required to travel to other areas to personally support clients at court, outposts etc. as required.

Key Selection Criteria

  • Tertiary qualifications in Social Work, Community Development or related discipline (Please note: applicants must have completed all course requirements (or will do so before commencing in the Program) or have completed their qualifications within the last two years).
  • A demonstrated understanding of the issues involved in working with women from a multicultural background, including intersectional factors impacting women and children affected by family violence.
  • A demonstrated contemporary knowledge of crisis intervention and, and how this is utilised to understand and respond to the gendered nature of violence against women.
  • Demonstrated understanding of legislation and policies relevant to working with victim survivors of family violence.
  • Well-developed written and verbal skills
  • Demonstrated ability to work flexibly and to engage constructively in a team environment.
  • Ability to work calmly and consistently under pressure with the ability to manage competing priorities;
  • Experience in working with interpreters both onsite and via telephone.
  • Highly proficient in spoken skills in a language other than English.


  • Awareness of the key stakeholders and agencies within the family violence sector.
  • Ability to read / write in a language other than English.

Personal Attributes

  • Genuine commitment to social justice and to assisting migrant and refugee women and children.
  • High ethical standards and values, ability to act with integrity and confidentiality.

About the 2022 Graduate Program

This role is part of the 2022 Family Violence and Sexual Assault Graduate Program. The Program provides a dedicated pathway for new and recent graduates into the family violence, sexual assault and primary prevention sectors, supporting graduates to gain practical skills and knowledge while also receiving additional training and development support.   

In addition to state-wide learning and networking opportunities, graduates are supported by a dedicated Learning and Development Facilitator and have access to learning and development opportunities with other graduates throughout the year. This includes an induction session at the commencement of the Program and monthly community of practice sessions. Graduates also have access to a funding allocation to support their ongoing learning and development over a 12-month period.   

To meet the eligibility requirements for the 2022 Family Violence and Sexual Assault Graduate Program, graduates must have completed all course requirements (or will do so before commencing in the Program) or have completed their qualifications within the last two years.   

If you are relocating for the Program, you may also be eligible for a $1,500 contribution towards costs associated with your relocation.  For more information on the Program, you can visit:  

How to apply

Applications not allowed for this job listing.


Please quote in application: Family Violence Case Manager (Graduate Year Program) via Pro Bono Australia.

Profession: #Advocacy, #Community_Services, #Social_and_Support_Work
Sector: #Families


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