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Membership Manager

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Organisation : Vision 2020 Australia

Location : Melbourne

Work type : Part-time

Sector : Health – General

Salary type : Annual Package

Application closing date : 8 Feb, 2022

About the organisation

Organisation Name : Vision 2020 Australia

About us 

Vision 2020 Australia is the national not-for-profit peak body working in partnership to prevent avoidable blindness and improve vision care in Australia. We represent organisations involved in local and global eye care, health promotion, low vision support, vision rehabilitation, eye research, professional assistance, and community support. 

For more information visit:

About the role

About the role 

The role is responsible for overseeing all aspects of Vision 2020 Australia’s membership program including retention and growth. 

The Membership Manager will: 

  • Evaluate and continuously improve the membership offer and our value proposition.
  • Develop and implement a member acquisition strategy including new corporate sponsors, in line with the constitution.
  • Coordinate member engagement and support, including development of an annual member engagement strategy/calendar and set up of associated meetings.
  • Use initiative, drive, and energy to create a membership pipeline and actively pursue new members
  • Manage member enquiries and complaints by responding to or referring enquiries to the appropriate team manager in an efficient and timely manner.
  • Build and maintain strong working relationships with internal and external stakeholders.
  • Contribute to maintaining the Workbooks CRM database, including keeping an accurate register of members, including, all interactions, as well optimising the member and stakeholder experience of V2020A.
  • Build and manage relationships with our current and potential members.
  • Develop and implement a Member Recruitment Strategy.
  • Run the annual renewal program, ensuring an attractive offer to enhance retention.
  • Review and redesign the membership fee structure.
  • Plan, develop and run a suite of events that attract new members and align with member needs, including current major events such as Parliamentary Friends Group meetings, Annual General Meetings and CEO forums.
  • Design and deliver a suite of quality events to support members and enhance the organsiations advocacy work .

 Key roles and responsibilities

Skills and knowledge

  • Experience in membership-based organisations.
  • Experience in designing and running successful and engaging events.
  • Capacity to negotiate and represent the sector and member interests at public/media, senior government, non-government, corporate sector, and member levels.
  • Project Management including planning, coordination and Monitoring.
  • Strategy development and execution: able to identify emerging issues and opportunities and develop well considered, creative strategies to manage these; able to balance longer term strategic considerations with short term action/responses.
  • Ability to prioritise tasks and work under pressure. 
  • Good written and verbal communication.
  • Exceptional relationship management skills with internal and external stakeholders.
  • Demonstrated ability to develop, document and enforce organisational wide processes and systems to streamline work and identify efficiencies.
  • Ability to be flexible with an aptitude for lateral thinking to solve complex issues.
  • Exceptional attention to detail, taking pride in the delivery of quality work.
  • Relevant graduate and post graduate tertiary qualifications or equivalent experience.


  • Works effectively in a small team environment
  • Able to provide clear, considered direction and advice
  • Enthusiastic and positive person who is motivated with a can-do attitude
  • Shows initiative and can anticipate needs of the team
  • An excellent problem solver who remains calm under pressure
  • Able to adapt to changing priorities.

Other relevant information

  • Working knowledge of MS Office suite of products and online meeting platforms such as Zoom 
  • Some interstate travel will be required. 
  • Knowledge of eye care and/or the broader health sector will be highly regarded. 
  • Aboriginal and Torres Strait Islander people are encouraged to apply.
  • Vision 2020 Australia is a family friendly employer.
  • Police clearance required.

Time commitment

The appointment will initially be for a 12 month period with the potential for extension. The office is located in Melbourne but we will consider candidates based in other capital cities. Flexible working arrangements available.


How to apply

Position Description : PD Membership and Events Manager

Applications not allowed for this job listing.


Please quote in application: Membership Manager via Pro Bono Australia.

Profession: #Management
Sector: #Health_–_General


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