Membership Manager

About the role 

The role is responsible for overseeing all aspects of Vision 2020 Australia’s membership program including retention and growth. 

The Membership Manager will: 

• Evaluate and continuously improve the membership offer and our value proposition.
• Develop and implement a member acquisition strategy including new corporate sponsors, in line with the constitution.
• Coordinate member engagement and support, including development of an annual member engagement strategy/calendar and set up of associated meetings.
• Use initiative, drive, and energy to create a membership pipeline and actively pursue new members
• Manage member enquiries and complaints by responding to or referring enquiries to the appropriate team manager in an efficient and timely manner.
• Build and maintain strong working relationships with internal and external stakeholders.
• Contribute to maintaining the Workbooks CRM database, including keeping an accurate register of members, including, all interactions, as well optimising the member and stakeholder experience of V2020A.
• Build and manage relationships with our current and potential members.
• Develop and implement a Member Recruitment Strategy.
• Run the annual renewal program, ensuring an attractive offer to enhance retention.
• Review and redesign the membership fee structure.
• Plan, develop and run a suite of events that attract new members and align with member needs, including current major events such as Parliamentary Friends Group meetings, Annual General Meetings and CEO forums.
• Design and deliver a suite of quality events to support members and enhance the organsiations advocacy work .

 Key roles and responsibilities

Skills and knowledge

• Experience in membership-based organisations.
• Experience in designing and running successful and engaging events.
• Capacity to negotiate and represent the sector and member interests at public/media, senior government, non-government, corporate sector, and member levels.
• Project Management including planning, coordination and Monitoring.
• Strategy development and execution: able to identify emerging issues and opportunities and develop well considered, creative strategies to manage these; able to balance longer term strategic considerations with short term action/responses.
• Ability to prioritise tasks and work under pressure. 
• Good written and verbal communication.
• Exceptional relationship management skills with internal and external stakeholders.
• Demonstrated ability to develop, document and enforce organisational wide processes and systems to streamline work and identify efficiencies.
• Ability to be flexible with an aptitude for lateral thinking to solve complex issues.
• Exceptional attention to detail, taking pride in the delivery of quality work.
• Relevant graduate and post graduate tertiary qualifications or equivalent experience.

Attributes

• Works effectively in a small team environment
• Able to provide clear, considered direction and advice
• Enthusiastic and positive person who is motivated with a can-do attitude
• Shows initiative and can anticipate needs of the team
• An excellent problem solver who remains calm under pressure
• Able to adapt to changing priorities.

Other relevant information

• Working knowledge of MS Office suite of products and online meeting platforms such as Zoom 
• Some interstate travel will be required. 
• Knowledge of eye care and/or the broader health sector will be highly regarded. 
• Aboriginal and Torres Strait Islander people are encouraged to apply.
• Vision 2020 Australia is a family friendly employer.
• Police clearance required.

Time commitment

The appointment will initially be for a 12 month period with the potential for extension. The office is located in Melbourne but we will consider candidates based in other capital cities. Flexible working arrangements available.