Organisation : Settlement Services International (SSI Group)
Location : Sydney
Work type : Full-time
Sector : Community Support Services, Overseas Aid & Development
Salary type : Annual Package
About the organisation
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants.
Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide thought leadership within our sector nationally and globally.
About the role
Do you want to work with a leading purpose driven, community-based organisation?
SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.
About the Role
To support in providing holistic immediate services support to newly arrived refugees and humanitarian entrants in order to facilitate effective resettlement in Australia through HSP services.
These services include: welcome and reception at the airport, transit services and provision of communication devices where appropriate, client’s immediate on arrival cultural/food/products and religious needs, client’s on arrival logistics needs, emergency services and property induction, assigning bilingual guides to clients, and initial essential registrations.
The role involves travel including driving to different locations and walking/accompanying clients to various appointments.
About You
- Support the coordination of arrival times of referred HSP clients.
- Assist the HSP Immediate Services Staff in providing Immediate Deliverables including managing mobile phones and food packages for new arrivals, Foundation Settlement Services components of HSP Program to HSP clients
- Assist the HSP Immediate Services Staff in delivering Reception Assistance (including Safety and Property Induction, Local Settlement Orientation and arranging Initial Food Provision), supporting clients with registrations for essential services and orientation to life in Australia as directed by the Immediate Services Team Leader
- Support/assist in developing initial case management plans including Foundation Settlement Service to empower clients to access services independently
- Assist clients to achieve their goals as developed in case management plan as directed by the Immediate Services Team Leader
- Support the delivery of transit assistance to HSP clients requiring help with their connecting flights on onward travel arrangements ·
- Assist client with their immediate accommodation needs including dealing with HSP housing staff, Basic Household Goods (BHG) supplier(s), in consultation with the Immediate Services Team Leader, Case Manager and Housing Officers
- Assist housing officers & case managers to help HSP clients to build their skills and knowledge around tenancy rights and responsibilities
Essential Criteria
- Appropriate tertiary qualification or relevant experience
- Good time management practices and ability to prioritise
- Ability to work autonomously and as part of a dynamic team
- Working with culturally & linguistically diverse communities
- Working level of written and spoken English skills
- Computer literacy with Microsoft office applications
Preferred Experience and Skills
- Current driver’s license
- Knowledge of local services in local community
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.
About our Recruitment Process
At SSI we have a zero-tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.
All successful candidates will be required to undergo pre-employment checks including reference checks, WWCC, a Criminal History Check and NDIS Screening check (if applicable) as a reasonable condition of employment.
SSI expects all applicants who can be safely vaccinated for COVID-19, to be so. This is also a pre-condition to ongoing employment.
How to apply
Applications not allowed for this job listing.
Please quote in application: Initial Services Support Workers via Pro Bono Australia.
Sector: #Community_Support_Services, #Overseas_Aid_and_Development
