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Student Services Lead

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Organisation : Meritos

Location : Sydney

Work type : Contract/Temporary

Sector : Community Support Services

Salary type : Annual Package

About the organisation

Organisation Name : Meritos

About the role

  • An experienced student services trainee lead is sought
  • Pastoral care roles for trainees in the home care sector
  • Based in Parramatta, Bankstown or Canberra; fixed term contract till March 2024

The organisation
Settlement Services International (SSI Group) is a leading community-based organisation and social business that supports newcomers and Australians to achieve their full potential. SSI works with people from refugee and asylum-seeking backgrounds, culturally and linguistically diverse (CALD) communities, people with disability, and youth and children, to build capacity and enable them to overcome inequality.

SSI’s programs include facilitating employment, multicultural foster care, disability support, out of home care, community engagement, advocacy, influencing government and international affairs and providing leadership within the sector nationally and globally.

The position
Reporting to the Head of Home Care Workforce Program, the Student Service Lead will be critical to the implementation and operationalisation of a new business unit for SSI within the aged care sector across multiple locations in NSW/ACT. The program objectives include help attracting, training and retaining a large additional workforce of home care workers to support the growing demand for customer access to home care. This role leads the development of the student support framework and assists the Student Services Coordinators approach, screen, monitor and support each student through pre training, during their training and placement with home care providers and assist certified trainees achieve full-time ongoing employment. This role will also assist the Student Services Coordinators supervise the 12 Student Support Officers. The Student Services Lead is a great leadership role for someone who enjoys coaching others to achieve outstanding results in the education space with your success relying on your ability to support the success of your Student Services Coordinators and Support Officers.
In this role you will enjoy advocating on behalf of others, assisting people on their trainee journey, being innovative in creating trainee support frameworks and have experience in the education support, vocational educational training and/or tertiary sector. You love to see tangible outcomes for your efforts!

Fixed term contracts are offered until March 2024; successful program delivery could see tenure extended. An immediate start is preferred. These roles are based in Parramatta, Bankstown and/or Canberra and flexible working conditions apply, such as flexible with days / hours of work.

About you
To be successful in these roles, you must demonstrate:

  • Leadership qualities, professionalism, driven, team player, collaborative, pragmatic, credible, compassionate and empathetic;
  • Superior communication capability and stakeholder management skills; well-developed listening skills;
  • Ability to build rapport with trainees;
  • A mature, enthusiastic trainee solution focused approach;
  • An innovative and creative mindset to develop a first class trainee support framework for the region;
  • Good problem solving and conflict resolution skills;
  • Comfortable working in start-up business units and within a high pressure and often ambiguous work environment;
  • Project management experience where you have successfully delivered or worked within a complex program with strict KPI deliverables with ongoing quality and quantity requirements;
  • Proven expertise delivering and monitoring contractual demands;
  • Experience in VET, tertiary and an understanding of the support care worker role from an educational context would be advantageous; and
  • Relevant tertiary qualifications; travel required.

Some understanding of working with CALD communities and a dynamic social policy environment would be advantageous, as would experience working in a highly regulated, legislative sector. If either of these roles sound like your next career challenge we want to hear from you immediately!

SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

Covid-19 statement: Aligned with overall State Government Health standards and guidance, SSI expects all applicants who can be safely vaccinated for COVID-19, to be so. This is also a pre-condition to ongoing employment.

To apply for this role or obtain a copy of the Success Profile for this role, visit

For further information or to arrange a confidential conversation regarding your suitability, please contact Christine O’Donnell on 02 9055 6855 or Andrew Ng on 02 9055 4474. Alternatively, you can email us at:

About SSI’s Recruitment Process
SSI has a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

All successful candidates will be required to undergo pre-employment checks including reference checks, WWCC, a Criminal History Check and NDIS Screening check (if applicable) as a reasonable condition of employment.

SSI is a Disability Confident Recruiter, and Meritos can assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks.

Should you require adjustments please email us at

How to apply


Please quote in application: Student Services Lead via Pro Bono Australia.

Profession: #Community_Services
Sector: #Community_Support_Services


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