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Tenancy Administration Officer

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Organisation : United Housing Co-operative Ltd. (UHC) is a middle tier community-based rental housing co-operative

Location : Melbourne ( Yarraville )

Work type : Casual/Vacation

Sector : Community Support Services, Homelessness & Affordable Housing

Salary type : Hourly

Salary : $53.68 per hour (casual)

Application closing date : 2 Jun, 2022

About the organisation

Organisation Name : United Housing Co-operative Ltd. (UHC) is a middle tier community-based rental housing co-operative

United Housing Co-operative Ltd. (UHC) is a middle-tier community-based rental housing co-operative that provides and manages sustainable housing for a diverse range of low and moderate income households in the northern and western metro regions of Melbourne.

UHC is an innovative not-for-profit organisation that prides itself on being a smaller, proactive and engaged Registered Housing Agency. The founding co-operatives, Footscray Housing Co-operative and Essendon Housing Co-operative were formed in 1975/6 and merged to form the United Housing Co-operative in 2005.

UHC currently manages 90 properties owned by the Director of Housing under an Interim Lease Agreement and owns another 12 properties, with a total property portfolio of 102 properties. UHC also manages tenancies under contract from other organizations. There are 40 community housing agencies currently registered with the Victorian Housing Registrar, seven of which are rental housing co-operatives. ‘Co-op housing’ is the same as other community housing in Victoria (e.g. same eligibility, rental formula etc.) except that people approved for co-op housing sign up as both tenants and co-op members.

Co-op members are active participants in the organisation and its decision-making and have a stake in the future and success of the organisation. In this way, the co-op model brings added benefits by providing members with the opportunity to ‘have a say’ and to gain valuable new community connections and skills. UHC is currently managing housing as follows:

  • 102 properties as part of the United Housing Co-operative; 
  • 35 properties under management agreement with Sunshine/St. Albans Housing Co-operative;  specific tenancy management services for a number of transitional housing properties on behalf of McAuley Community Services for Women.

In its first major property development project, in 2022 UHC has been funded under the Victorian Government’s Big Social Housing Build to undertake a 49-unit property development project in West Footscray in partnership with the Lions Club of Footscray, housing up to 70 new tenant members in 2024. UHC works from a community based, social justice perspective and seeks to nurture a culture founded on responsiveness, collaboration, quality of service delivery, and respect for others. It requires that all team members be open, flexible and responsive to new ideas and ways of working and actively supportive of each other and tenant members in achieving the best outcomes for UHC and its unique co-operative housing model.

About the role

United Housing Co-operative (UHC) based in Yarraville is seeking a person to fill a permanent part-time Tenancy Administration position for 30.4 hours per week (0.8 EFT) (Negotiable).


Key Responsibilities: 

  • Member liaison and organisation of community events/activities/informal support
  • Inputting, monitoring and following up rent payments
  • Maintaining records and statistics
  • General office administration tasks including updating website as required


Skills and personal qualities required:


  • A flair for administration, and dedication to detail.
  • High level interpersonal skills; ability to communicate clearly and sensitively with tenant members, colleagues and representatives of government and the wider community.
  • IT skills, including experience with databases, spread sheets and word processing, training will be provided for Chintaro database.
  • Ability to understand and willingness to work with relevant legislation and legal processes, including Residential Tenancies, VCAT, Child Safety and others.
  • Very good written communication skills, capacity to write clear reports. 
  • Experience in, and/or understanding of, the fields of social housing, homelessness, community health, community legal, and support services.
  • An understanding of the housing related issues confronting people on lower incomes and a knowledge of the broader community housing sector.
  • Track record and/or willingness to work effectively and supportively as part of a team.
  • Track record of working diligently and conscientiously and meeting deadlines.
  • Willingness to learn and adapt to new and changing situations.
  • Commitment to social justice and belief that everyone has a right to fair and equal access to services and treatment by those services. 


  • A relevant post-secondary educational qualification in social services or administration.
  • Experience in community housing and working with community housing database, including Chintaro.
  • Knowledge of co-operatives and willingness to work collaboratively within a co-operative framework.


This is a casual position with a tentative start date of 11/7/2022.

The position has been created as a result of the increased organizational workload from new tenancy management contracts/agreements with Sunshine/St Albans Rental Housing Co-op and McAuley Community Services for Women.

It is for the time being offered on a casual basis due to evolving changes. The specific focus of the position is to undertake a range of tenancy administration duties and member service activities.

The successful applicant will be an enthusiastic person with skills in both admin and community work, interested in social/community housing and social justice.

Apply Now to and submit your application today!

How to apply

Additional Attachment : UHC Positon Advertisement May 22 (1)

Applications not allowed for this job listing.


Please quote in application: Tenancy Administration Officer via Pro Bono Australia.

Profession: #Administration_and_Office_Support, #Community_Services
Sector: #Community_Support_Services, #Homelessness_and_Affordable_Housing


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