Head of Volunteer Engagement

Wildlife Victoria has provided the community with a Wildlife Emergency Response service for over 35 years. Their mission is to help and protect wildlife through their rescue, education, and advocacy activities.  Every year thousands of native animals in Victoria become sick, injured or orphaned, often as a direct result of human activity. If left unassisted, these animals may suffer and die in pain or of starvation. The Wildlife Victoria Emergency Response Service receives notifications from members of the public via its emergency phone and online reporting system, receiving over 100,000 requests for help annually, and helping over 80,000 animals.
  
The rescue service relies on an extensive state-wide network of rescue and transport volunteers, veterinarians who provide pro-bono services for wildlife, and the licenced carers and shelters who accept animals into their care for rehabilitation and release.
  
Due to recent repositioning, Wildlife Victoria requires a Head of Volunteer Engagement to join the Executive Team. Reporting to the CEO and leading a small team, you will ensure Wildlife Victoria’s diverse volunteers across the State are well supported, highly engaged and experiencing a compelling volunteer value proposition. This integral role will enable Wildlife Victoria to meet the ongoing challenges of wildlife in need delivered with excellence by an extensive and outstanding state-wide network of volunteers.
  
The Head of Volunteer Engagement will transform Wildlife Victoria’s volunteer engagement model to ensure a sustainable and effective wildlife emergency response service delivered by highly skilled, engaged and active volunteers with a deep connection to Wildlife Victoria and its purpose. You will be a strong advocate for volunteers and bring the “voice of the volunteer” into the organisation. You will develop and implement a comprehensive volunteer framework based on evidence and insights, plus lead programs across the entire volunteer journey including recruitment, retention, support, communications, experience, training, mentoring, satisfaction, engagement, experience, culture change, reward and recognition.
  
About YOU:

• Proven experience in identifying and re-engineering volunteer journeys, plus the commitment and tenacity to drive positive and passionate volunteer engagement
• Strong stakeholder engagement, collaborative working style and commitment to continuous improvement
• Outstanding communication skills, both written and verbal, with an empathetic and engaging leadership style
• An adaptive and constructive approach to work with capability to work effectively under pressure
• Previous experience in developing and improving metrics across all aspects of the volunteering model including volunteer activation, retention and succession planning
• Experience working across the not-for-profit sector and engaging with a significant volunteer base Tertiary qualifications in HR, Psychology or equivalent with substantive senior leadership experience

APPLY NOW if you are an experienced leader with success in building programs, frameworks and relationships to maximise volunteer engagement, together with a genuine interest in wildlife and commitment to Wildlife Victoria’s values – Compassion, Collaboration, Respect, Leadership and Integrity.
  
Gembridge is proud to partner with Wildlife Victoria.
For a confidential discussion, contact Michelle Varcoe or Jenni D’Orival on 03 8375 9661 or apply@gembridge.com.au