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Practice Manager – Monash Children’s Hospital

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Organisation : Monash Health

Location : Melbourne (CLAYTON)

Work type : Contract/Temporary

Sector : Health – General

Salary type : Annual Package

Application closing date : 28 Jun, 2022

About the organisation

Organisation Name : Monash Health

Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 22,000 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities. For more information please visit

About the role

About Monash Children’s Hospital at Monash Health

Monash Children’s Hospital (MCH) cares for more than 100,000 children every year, is Victoria’s largest healthcare service and one of only four accredited Academic Health Science Centres in Australia. We have access to the world’s leading medical minds which are turning research findings into better health outcomes for our patients.

About Specialist Consulting at Monash Health

Specialist Consulting at Monash Children’s Hospital provides an extensive range of medical and surgical services, supported by multidisciplinary staff including allied health specialists, diagnostic services and interpreter assistance. We offer care for children with a broad range of complex care requirements in an outpatient setting.

Are you looking for an opportunity to move into management?  This just might be the perfect role to test your skills so read on…….

We are now looking to appoint a people leader to oversee the administration, operational and referral management of our Specialist Consulting services at Monash Children’s Hospital.  This role contributes to the strategic direction for Specialist Consulting and provides operational leadership and quality management to optimise the care we provide for all our patients. This role will be appointed on a full time, temporary basis (parental leave backfill).

About the Role

Leading a large, skilled and established team (around 20 EFT) and with accountability for an operational budget of over $1.6 million pa, this is a pivotal role in the Specialist Consulting team.  You’ll relish the chance to work with a variety of stakeholders across a range of specialty paediatric areas. 

This role is responsible for coordinating the end to end outpatient paediatric journey which incorporates referral management, clinic attendance, patient bookings and enquiries whilst working closely with Medical, Nursing and Allied Health colleagues. You will be leading a high functioning team with established processes, there will also be opportunities to drive continuous improvement.  You will be working on a range of projects including, but not limited to: Waitlist audits, Telehealth, and eReferral. 

No Nights, No Weekends and No Public Holidays!

About You

Thriving in a dynamic and fast paced environment, you bring an enthusiastic and driven perspective with superior verbal and non-verbal communication skills, having confidence of decision making steadily resolving escalations that arise through a shift.

You have been developing your management skills OR you are an accomplished manager looking to take on a new exciting role; either way, you are ready to take this next step in your career.

With tertiary qualifications in a relevant discipline, you have already built significant capability and you can readily demonstrate: 

  • Leadership and/or Management experience within a healthcare setting
  • Willingness to take on a portfolio(s) contributing to department quality improvements
  • Computer technical competency working with electronic patient/medical records, supporting the unit with changes and training when required
  • Ability to establish, review and implement new systems, processes and procedures;
  • Proven facilitation, negotiation and interpersonal skills enabling effective stakeholder management;
  • Australian working rights/visa

Experience in people and change management is desirable and an understanding of specialist consulting operations will be an advantage. 

Previous experience in healthcare is strongly preferred and we are open to considering a job share arrangement for this important role. 

What we offer:

  • opportunities to work with our Transformation Office team on a variety of projects
  • ability to “put your stamp” on our operations and further improve service delivery
  • a wide variety of learning opportunities
  • mentorship and career guidance

This position is classified as HS5 in the Health & Allied Services, Managers & Administrative Workers EBA and an attractive salary, including an above Award allowance, is available dependent on skills and experience.

All our full time employees have the chance to accrue one day off each month. Additional benefits include a comprehensive Employee Wellbeing Program, salary packaging arrangements through Maxxia, travel clinic, free flu vaccinations, reward and recognition program, employee imaging service, Employee Assistance Program for employees and their families and private health insurance benefits. 

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

To enquire about this role or discuss your suitability, please call Lindsey Crichton, Talent Acquisition Consultant on 0407 238 013.

How to apply

Applications not allowed for this job listing.


Please quote in application: Practice Manager - Monash Children's Hospital via Pro Bono Australia.

Profession: #Management
Sector: #Health_–_General


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