Centralised Processing Unit Officer

Do you want to work with a leading purpose driven, community-based organisation?

SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

About the Program

SSI Employment and Enterprises provides recruitment services, pre-employment planning and training, and work experience opportunities to help people establish suitable career pathways.

Meaningful employment is an important component to a stable, secure and independent future. SSI works with long-term unemployed, newly arrived refugees, people seeking asylum, migrants, young people and people with disability to achieve this.

About the Role

The Central Processing Unit (CPU) Officer is responsible for ensuring that all claims relating to Employment Services programs are recorded and claimed within the ESS Web system accurately and within expected timeframes and deadlines.

You will be also a point of contact and support to the Employment Services team and also to internal and external stakeholders to assist with any queries related to claims, submitting evidence, and ensuring contractual obligations have been met for submitting claims for each program. The CPU Officer will also be responsible for preparing wage subsidy agreements, and monitoring and lodging ongoing support claims for DES participants.

You will play an essential role for both our internal and external stakeholders by working within our Centralised Claims team, reviewing and processing employment services claims ensuring contractual obligations are being met.

Essential Criteria

• Certificate IV or above in Business Administration or similar qualification
• Demonstrated experience working within a highly compliance driven environment.
• Current working knowledge of the ESS Web system, or the ability to pick up new systems and software programs quickly
• Previous administration experience and excellent administrative, record keeping, data integrity, and data entry skills
• High attention to detail and incredible accuracy in administrative tasks
• Excellent time management and highly developed organisational skills
• Highly developed communication skills, a well-developed phone manner and excellent customer service skills
• Ability to work towards regular and high-pressure deadlines, such as quarterly, monthly, and weekly reporting
• Previous experience within the Employment Services sector in a similar role involving quality and compliance procedures, claims processing, or administration is DESIRABLE

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.