Close Search
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Guide to Giving
Volunteer roles

Director-System & Service Design

Organisation : Eagle HR

Location : Melbourne

Work type : Full-time

Profession : CEO & Senior Management

Sector : Children, Community Development

Salary type : Annual Package

About the organisation

Organisation Name : Eagle HR

Join an innovative, ground-breaking organisation whose purpose is to ensure “All Kids deserve a bright future”, through a broad platform of services. The organisation operates across multiple sites-with services in Mitchell Shire, Hume Moreland and Northeast Melbourne and is continuing to grow their footprint. The position will operate with flexibility across multiple sites and will be part of an innovative high performing Executive team who has a bold and ambitious strategy.

About the role

An unprecedented growth and the Kids First commitment to designing positive and powerful experiences for their employees and clients, has now opened up an exciting opportunity to bring a new skillset onto the Executive leadership team.  The Director-Systems & Service Design will work strategically across the organisation, connecting with internal stakeholders along with their clients and partners to innovate new service offerings and experiences that bring about impactful change. The Director will also deliver a whole of organisation digital strategy, and lead the digital, data and ICT capability and infrastructure.


This new role is critical to their Strategic plan and their ambitious trajectory to position the organisation as a leader for change in children in Australia. Unwavering in the belief that all kids deserve a bright future, and this is what compels them forward, every single day. 


  You will also;

  • Oversee the collective and individual creativity for new opportunities, innovations and concepts to help grow Kids First footprint
  • Proactively manage the areas of digital, data and ICT capability across the organisation and ensure capability and function are fit for purpose.
  • Implement and project manage new service concepts and trends
  • Develop and deliver end to end innovation and new concepts, service and channel design, written proposals and pitches to secure and renew funding.


The successful candidate will have a proven track record in business innovation, service design and relationship management. You will have excellent organisational and time management skills, be a good communicator both verbal and written and possess highly developed business development skills and substantial leadership experience at an executive level. Also, you will have demonstrated conceptual thinking, ability to design and articulate service delivery models and develop new business opportunities. Your experience in developing digital and innovation strategies to create new products and services will be highly regarded for this key position.


A very generous salary package will be offered commensurate with your experience and qualifications including salary packaging benefits, car allowance and other great employment benefits including, 3 ex-gratia Christmas leave days, flexible hybrid working options, study leave and much more.

How to apply

To be part of a dynamic, collaborative and outcomes focused culture that has a legacy of 125 years of community service please forward your confidential CV and application letter to Linton Deane at: or for an initial enquiry call Linton on 03-9653 9468.

Kids First is an Equal Opportunity employer that respects and values diversity and inclusion.”


Eagle HR Consulting P/L, level 27, 101 Collins St, Melbourne VIC 3000.


Please quote in application: Director-System & Service Design via Pro Bono Australia.

Profession: #CEO_and_Senior_Management
Sector: #Children, #Community_Development


Careers Linkedin Page

You might be interested in

This is an incredible opportunity to shape the future of Vic...

Leverage your outstanding operational and people management ...

Chief Operating Officer

Featured suppliers

GO Salary is a new, innovative salary packaging provider. G...

GO Salary Packaging Pty Ltd

HLB Mann Judd is a specialist Accounting and Advisory firm t...

HLB Mann Judd

pba inverse logo
Subscribe Twitter Facebook

Get purpose-driven roles delivered free to your inbox every Monday morning.

You have Successfully Subscribed!