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Membership Manager

Organisation : Professionals Australia

Location : Melbourne

Work type : Full-time

Profession : Advocacy, Customer Service, Management, Marketing, Media & Communications

Sector : Employment Services, Industry Associations, Law, Justice & Human Rights, Union

Salary type : Annual Package

About the organisation

Organisation Name : Professionals Australia

About the role

  • Strategic leadership opportunity to strengthen membership growth & engagement
  • Highly regarded union representing professional employees
  • Attractive salary package + 35-hour week + Flexible working hours + RDO

The Organisation

Professionals Australia is a contemporary and innovative union, representing the industrial and professional interests of a range of employees including engineers, scientists, pharmacists, managers, IT specialists, translators and interpreters, and architects.
The organisation provides industrial representation, workplace advice and support, professional development and accreditation programs and advocates on issues that impact employment opportunities and outcomes for their members.  The organisations mission is to support members to achieve personal and professional goals and secure better workplace outcomes by applying collective influence and providing tailored solutions. 
Benefits & Culture

  • Attractive leave entitlements + 12 accrued rostered days off per year
  • Generous parental leave provisions + work from home flexibility
  • Collegial, supportive and work life balance friendly environment
  • Access to professional development opportunities

The Role
Reporting into the CEO and working in collaboration with the Communications and Marketing, IT and Finance managers, you will lead a small membership team and contribute to strategies and initiatives that will strengthen membership growth, engagement and retention.
You’ll instil a core culture for the provision of exceptional membership experience and participation as you manage the team to collectively address membership inquiries and issues, drive outward engagement, support campaigns and initiatives, and deliver data analysis and reporting. 
Skills Required

You’ll have worked in a management position ideally within a membership based organisation and or a union.
You offer demonstrated people leadership skills where you have coached, mentored and motivated staff and as a highly organised individual with a strategic and innovative mindset, you have the ability to work collaboratively with senior management and external stakeholders, whilst also ensuring competing priorities are met. 
You also bring:

  • Experience in analysis of membership data, reporting, work flow management, process assessment, evaluation and improvement
  • Resilience and a member centric focus with a strong commitment to members and union values
  • Skills in iMIS or other membership CRM systems

If you are a passionate and driven leader with a desire to advocate and provide a voice for members, please send a cover letter addressing the skills required and resume or call Gemma Schade on 03 8080 8977.  

Please note there is no formal closing date for this role, if you are interested we would encourage you to apply as soon as possible.

How to apply


Please quote in application: Membership Manager via Pro Bono Australia.

Profession: #Advocacy, #Customer_Service, #Management, #Marketing_Media_and_Communications
Sector: #Employment_Services, #Industry_Associations, #Law_Justice_and_Human_Rights, #Union


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