Program Manager – Employment Programs

Do you want to work with a leading purpose driven, community-based organisation?

SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

About the Role

The VIC Program Manager provides overall leadership and strategic direction for the Jobs Victoria Employment Services including the Job Victoria Mentors and Jobs Victoria Advocates programs, providing support to the VIC Team Leader and the broader team. The VIC Program Manager is responsible for ensuring quality service delivery and effective community connection for the regions, workforce planning, staffing and recruitment strategies, performance management, monitoring and reporting on performance, financial management, and identifying and implementing strategies for performance improvements. The VIC Program Manager manages key relationships with government department representatives, Centrelink, employers, TAFEs, training and apprenticeship organisations, employment services organisations, community organisations, specialist providers, and the broader community.

The role will demand a collaborative and flexible approach due to the diverse, fast-paced, and high impact nature of SSI.

We need a motivated, collaborative, and flexible individual, with proven experience and a positive attitude to take on each new task, no matter how big or small.

Selection Criteria

• Qualifications in Business Management, Leadership, or similar qualification desirable or be willing to work towards.
• Demonstrated experience in leading teams across multiple sites/regions to successfully deliver high quality customer service, quality and compliance deliverables, and operational outcomes.
• Commercial acumen with demonstrated experience in delivering on financial targets, increasing profitability, and achieving business growth.
• High level customer centric approach and the ability to lead teams to achieve customer service standards, KPIs, and targets.
• Ability to show empathy to job seekers and clients. ​
• Good working knowledge of local, state and national labour markets ​
• Proven business development, sales or marketing ability including excellent communication skills, high level negotiation skills, and persuasive ability.
• Effective networking skills.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth;
• Access to our inhouse wellbeing programs, three days of culture and well-being leave
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.