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Specialist Family Violence Advocate – After Hours Response Team

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Organisation : EDVOS

Location : Melbourne (Ringwood)

Work type : Casual/Vacation

Sector : Children, Community Support Services, Domestic / Family Violence, Families, Women

Salary type : Hourly

Application closing date : 7 Aug, 2022

About the organisation

Organisation Name : EDVOS

Eastern Domestic Violence Service (EDVOS) is a leading specialist family violence service in Victoria. Our work is focused across seven Local Government Areas including Boroondara, Manningham, Whitehorse, Monash, Knox, Maroondah and Yarra Ranges. Some of our training, education and primary prevention programs are national. EDVOS is predominantly funded to work with women and children. It is recognised that being female is the biggest risk factor for experiencing family violence.

EDVOS acknowledges that family violence can take many forms such as intimate partner violence, child abuse, elder abuse, carer abuse, parental abuse and sibling abuse. Our specialist family violence response services are mostly directed towards women, including women from the lesbian, gay, bisexual, trans and intersex (LGBTI) communities, children, pets and other animals, who are responding to any form of family violence.

EDVOS is committed to assisting all people, regardless of ethnicity, race, religion, sexual orientation, gender identity, age and ability within our community and can also provide access to other family violence services that are most suitable to the individual’s unique needs and goals.

About the role

The purpose of the After Hours Response – Family Violence (AHRFV) program is to improve the capacity of the family violence services system and to provide a 24 hour, 7 day week response to family violence. The SFVA will provide phone as well as face- to -face support for women and children, who are experiencing family violence and require immediate support between 5pm and 9am on the following day (weekdays) and at any time on weekends and public holidays. AHRFV provides high quality service responses including information, advocacy, risk assessment, referral and safety planning.

The SFVA will respond to after-hours referrals from Safe Steps Family Violence Response Centre between 5pm and 8pm and be on-call between 8pm and 9am on the following day. They will work from EDVOS office in Ringwood between 2pm and 8pm between Monday and Wednesday.

During the on-site hours prior to 5pm, the SFVA will complete documentation or reporting duties for the AHRFV program, manage stock levels for material aid, and assist the Assessment and Response Team as required. From 5pm, the SFVA will take inbound calls to the AHRT phone, from SSFVRC. The SFVA will assess the referrals and follow-up with the referred client to provide support as required. When required, the SFVA will liaise with the Manager on Duty (during EDVOS business hours) or the rostered Management Consult for advice or support. 

Essential to your success

We are looking for someone who:

  • Holds a qualification or relevant experience in line with the minimum mandatory qualification requirements for specialist family violence practitioners and, where required, a willingness to work towards the minimum qualifications*
  • Has knowledge, experience and skills in; intake, family violence risk assessment and safety planning, case planning and referrals, and client advocacy
  • Has the ability to implement relevant theories and frameworks related to family violence into practice including but not limited to intersectional feminist theory , trauma informed and strengths based theory
  • Has the capacity to provide a high quality family violence service inclusive of Aboriginal and Torres Strait Islander Women, children, young women, CALD clients and women who identify as LGBTI clients both over the phone and face-to-face.
  • Availability to undertake after hours outreach including some weekends and public
  • Has a solid understanding and respect for child safety standards and principles

Please review the Position Description for a full list of position accountabilities and key selection criteria. *For more information on the mandatory minimum qualifications please visit

Salary for these positions will be aligned with SCHADS Level 5+ super.

What We Offer

  • Excellent professional development opportunities including external training and workshops as well as EDVOS staff training
  • Option of a monthly accrued day off (ADO) for full time staff
  • Flexible working hours and generous salary packaging benefits resulting in tax savings
  • Regular supervision and management support including access to the Employee Assistance Program (EAP)
  • Paid parental leave for eligible staff
  • Health and wellbeing programs for all staff including yoga classes and stretch classes as well as walk at work program- being revamped for 2022!
  • A rewarding opportunity to be part of an organisation that is committed to improving quality of life for women and children experiencing family violence

EDVOS hours of operation are Monday to Friday from 9am until 8pm and Saturday from 9am until 5pm.

This position would require availability to work on a rotating roster across those hours of operation.

Salary for this position will be aligned with SCHADS Level 5 + legislated super.

How to apply

Applications not allowed for this job listing.


Please quote in application: Specialist Family Violence Advocate – After Hours Response Team via Pro Bono Australia.

Profession: #Advocacy, #Community_Services, #Social_and_Support_Work
Sector: #Children, #Community_Support_Services, #DomesticFamily_Violence, #Families, #Women


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