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Case Manager – Long Term Housing

Organisation : Launch Housing

Location : Melbourne (Work from Home and the Collingwood Office)

Work type : Full-time

Profession : Community Services, Social & Support Work

Sector : Community Support Services, Homelessness & Affordable Housing

Salary type : Annual Package

Salary : $78,353 base + super + NFP salary packaging benefits

Application closing date : 30 Aug, 2022

About the organisation

Organisation Name : Launch Housing

About the role

  • On-going full-time role, Immediate start
  • From $78,353 base + super + NFP salary packaging benefits
  • Work from Home and the Collingwood Office
  • Rewarding career
  • Positive, supportive and progressive work environment


Why join Launch Housing

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice in ending homelessness. We are a secular, independent provider of choice for clients and the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma-informed and as a leading employer in the homelessness sector, it is important to let you know that you may hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering to apply for the role. Sustaining the Health & Well-being of our staff is our priority. We provide adequate training & supervision, Wellbeing Days, and access to Employee Assistance Program.


There are many benefits of working at Launch Housing including:

  • Contributing to useful and rewarding work and giving something back to the community
  • Wellbeing days (on top of annual leave)
  • Training and career growth opportunities across Launch Housing
  • A portion of your income can be tax-free by salary packaging your personal expenses
  • Additional tax-free salary packaging on dining and accommodation expenses
  • Positive, supportive and progressive work environment


Why this role matters

The Long-Term Housing Case Manager will provide responsive, short-to-medium term case management support to tenants and residents to achieve positive client outcomes and prevent homelessness. The focus is on early intervention and sustaining tenancies in consideration of a vulnerable and disadvantaged client group and works to address needs and risk factors that make tenancies vulnerable.

The Case Manager will work within an outreach-based support model of service delivery and provide a case management model approach that includes assessment, case planning, case coordination and liaison.

For further information on the role please refer to the position description.


What we’re looking for

To be successful in this role, you will have a passion for working with people at risk of homelessness and a determination to deliver innovative and effective services of the highest possible standard to our clients. You will also have:

  • Excellent interpersonal skills
  • Demonstrated capacity to maintain a high level of confidentiality
  • Working knowledge of the Residential Tenancies Act, VCAT, Office of Housing policies and procedures (Desirable)
  • Experience in the social welfare sector, working with clients with complex needs and/or social policy/client support frameworks (Advantageous but not essential)

How to apply

To obtain a full position description and to apply for this opportunity, go to: & enter ref code: 6044384 or APPLY NOW to be directed 


To obtain a full position description and to apply for this opportunity, please follow the How to Apply instructions.

Please submit a covering letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Mark Lamont- Program Manager Keeping Housing at

If you require reasonable adjustments at any stage of the recruitment process please let us know at


All applicants must have the right to work in Australia and will be required to complete a Working with Children Check and Police check and provide evidence of full COVID-19 vaccination or a valid Covid-19 Vaccination Exemption certificate.

Launch Housing is committed to child safety and is an Equal Opportunity employer and supports accessible working arrangements for all. We welcome and encourage applications from all diverse backgrounds including people with disabilities, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and LGBTQI+. We acknowledge Lived Experience as a unique expertise, and encourage people with a Lived Experience of Homelessness to apply.



Applications close 30 Aug 2022 at 10pm


Please quote in application: Case Manager - Long Term Housing via Pro Bono Australia.

Profession: #Community_Services, #Social_and_Support_Work
Sector: #Community_Support_Services, #Homelessness_and_Affordable_Housing


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