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Quality and Standards Officer

Organisation : Gateway Health

Location : Melbourne, VIC Regional (Wodonga or Wangaratta)

Work type : Part-time

Profession : Healthcare & Medical, Policy & Research

Sector : Health – General, Mental Health

Salary type : Annual Package

Application closing date : 21 Aug, 2022

About the organisation

Organisation Name : Gateway Health


Gateway Health is a not-for-profit Company limited by guarantee and a registered Community Health Service under the Health Services Act 1988 (Vic).

The organisation employs over 380 staff providing a range of primary health and community services across the Ovens Murray region in North East Victoria and parts of Southern New South Wales. Gateway Health serves all people, and is committed to improving individual and population health outcomes.

We will do this by providing health care and support to individuals and communities in times of need, and by actively working with our partners to address the social and environmental determinants of health.

About the role

  • Based in Wodonga
  • Part-time – 0.8 EFT (60.8 hours per fortnight)
  • A culture that respects, values, and celebrates our diverse employees



Excellent opportunity to join an experienced team.  Reporting into the Quality and Risk Systems Manager, you will contribute to quality improvement, compliance systems, risk management and a major focus on accreditation.

This role has responsibility for planning, coordinating, evaluating and reporting to Board, Executive, and staff on all aspects of quality standards, to enable Gateway Health to achieve and maintain organisation-wide accreditation across a number of mandatory standards.  

Advice and support is provided to key parts of the agency for accreditation programs and standards for specific services including National Disability Insurance Standards (NDIS), Aged Care, Community Services, National Mental Health Standards, Rainbow Tick, Child Safe Standards and headspace Model Integrity Framework (hMIF).

As part of the risk and quality team this role will support implantation of risk and compliance systems and processes across the organisation.  The role also plays a key part in managing and monitoring Gateway Health’s Improvement and Innovation Hub and consumer feedback process.



To be successful you will have prior experience in a quality role, a proven analytical skill set, with exposure to Community Health preferred. As you will be joining a close-knit and collaborative team, excellent communication skills, and a willingness to contribute will be essential.



Gateway Health promotes a learning culture that encourages innovation and initiative and recognises our staff as our greatest asset. Gateway Health is committed to creating a workforce that reflects the communities we serve.  We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve within our community.

Benefits & Perks include:

  • Ability to work from home + paid parental leave
  • Professional development + ongoing training and support provided
  • Free car parking
  • A discounted workplace health and fitness program for you & your family
  • Accrued Days Off (ADO)



Victorian Stand Alone Community Health Services (Health and Allied Services, Managers & Administrative Officers) Multiple Enterprise Agreement 2018-2022 – Grade 4

How to apply

Position Description : PD-Quality-and-Standards-Officer

If this role sounds like you then please click the apply button and forward on your resume and cover letter and selection criteria responses


The contact person for enquiries is Beverley Butler-Mack on 0477 617 041.

Check advice for applicants on how to apply.

Please go to to review the Application Process and full position details including Position Description.


Gateway Health is an Equal Opportunity Employer and is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve including Aboriginal and Torres Strait Islander peoples; people with disability, lesbian, gay, bisexual, transgender and gender diverse people, intersex people, people experiencing health inequalities, and culturally and linguistically diverse people.



Please quote in application: Quality and Standards Officer via Pro Bono Australia.

Profession: #Healthcare_and_Medical, #Policy_and_Research
Sector: #Health_–_General, #Mental_Health


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