Donor Experience Project Coordinator

The Women’s Office of Philanthropy & Community Investment (PCI) is responsible for all fundraising and philanthropic support for the Women’s Hospital. The Office of Philanthropy & Community Investment role is to source and manage funds from a range of channels, including: 

• Individual donors 
• Major donors 
• Bequests 
• Philanthropic trusts and foundations 
• Corporate and community partnerships 
• Community fundraising 

In this hands-on position, the Donor Experience Project Coordinator will review current processes related to the Women’s donor experience programs, database and activities, providing recommendations for enhancements, as well as enacting the outcomes through execution and monitoring stages. The Project Coordinator will work collaboratively and harness the expertise of multiple stakeholders to deliver proposed improvements. The type of activities in scope will deliver systems and efficiency improvements, new business practices, sustained change and aim to triple our donor base and achieve a retention rate on par with industry standard within the next 12 months. 

Your contribution 

Your duties will include (but are not limited to) the following: 

• Development of project plan to ensure outcomes of the review are scheduled and delivered within project timeframes
• Coordinating end to end project delivery through day-to-day management of activities against the project plan. This will include in many cases actually developing the artefacts/deliverables (e.g. updating policies, processes, tools and being quite hands-on in the tasks where necessary)
• Developing processes for responding to an increased volume of donor enquiries (mail, email, phone)
• Improve and implement best practice fundraising accounting processes 
• Actioning global database changes such as bulk import and action updates and coding changes
• Improving data integrity by coordinating data cleansing exercises including de-duping and implementing system checks to identify record errors
• Improving and implementing new processes for invoicing 
• Pulling accurate data lists to support acquisition and retention activities 
• Supporting the delivery of multichannel donor acquisition and the introduction of a gratitude program 
• Review and optimisation of the existing donor database and associated processes 

About you 

When you join the Women’s you unite with talented people who share your purpose and unwavering determination to advance health outcomes for all women. You will find a workplace that is collaborative, progressive and passionate about learning and working together in multi-disciplinary teams to ensure you find the exceptional in your everyday. 

Our staff benefits program includes salary packaging, onsite car parking and childcare (subject to availability), alongside a range of discounted financial, lifestyle and wellbeing benefits provided by our staff benefit partners, To learn more, please visit: http://www.thewomens.org.au/careers/why-work-at-the-womens/staff-benefits/ 

We are proudly Breastfeeding Association accredited. The Women’s is committed to gender equity principles and out people have an awareness of and sensitive approach to violence against women/family violence matters. 

The Women’s is an equal opportunity employer committed to diversity and social inclusion. We welcome applications from culturally and linguistically diverse backgrounds, including those from Aboriginal and/or Torres Strait Islanders, people with lived experience of disability and people who identify as LGBTI. 

It is a policy of the Women’s to provide reasonable adjustments for persons with a disability. if you need assistance or adjustments to fully participate in the application or interview process, please contact the hiring manage listed. 

All appointments to the Women’s are subject to a satisfactory clearance of Working with Children Check and Police Check.  

COVID-19 Vaccination Requirement

Please be aware that in line with the Health Minister’s Covid-19 Mandatory Vaccination Order, all workers at the Women’s regardless of role, will be required to be fully vaccinated (3 doses) for COVID-19 or hold and acceptable medical exemption. 

Influenza Vaccination Requirement 

In line with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, some health care workers are now required to have their flu vaccination to work in health care. Evidence of vaccination is required. 

As this fits into category C of the departments risk ratings, applications are strongly encouraged (although not required) to be vaccinated against influenza.)

All applicants will be required to provide acceptable evidence of their vaccination status.