(AS843) Good Shepherd Lodge – Executive Manager Support Services

• ❖ Top quality aged care – Mackay lifestyle

Good Shepherd Lodge has a proud 46-year record of outstanding faith-based service provision across two sites in Mackay. It has 324 beds, 360 staff and revenue of $25 million.

Reporting to a newly-appointed CEO, your brief is to ensure optimal delivery of all catering, cleaning, gardening and laundry services across both sites, through the motivation and management of a team of 50.

Well credentialed in the hospitality or aged care sectors, you are a seasoned leader of teams with a record of success in a regulated environment of best practice Workplace Health and Safety.

Please view the Position Profile on www.brookerconsulting.com.au and send a brief CV (word format) by 5pm Monday 14 November to career@brookerconsulting.com.au, or ring Lesley Lightfoot on 0458 543 485, in confidence.

Position Description

Key Responsibilities

• Abide by the philosophy, mission and values of Good Shepherd Lodge Limited.
• Ensure that all catering, laundry, housekeeping and the gardens & grounds operations of Good Shepherd Lodge; Good Shepherd Village and Kerrisdale Gardens operate efficiently.
• Coordination of all Quality Improvement activities for the Support Services area.
• Ensure that Good Shepherd Limited complies with Aged Care Quality Standards 1 through 8.

Statement of Duties

Brief Summary of Duties

SUPPORT SERVICES

• Ensure all Kitchens, Laundry’s and cleaning areas grounds / gardens / fixtures / remain safe are well kept and maintained;
• Oversight of the Support Services Budget;
• Monitor and maintain a preventative maintenance system in relation to all catering, housekeeping and Laundry equipment;
• Supervision and delegation of duties to any grounds, subcontractors or tradespersons, housekeeping and catering staff;
• Recruitment, appraisal and performance management of all Support Services staff;
• Readiness to be on call 24 hours per day in the event of an emergency or arrange adequate cover if unavailable;
• Preparation and finalisation of all tenders and service agreements in collaboration with the CEO;
• Monitor purchasing and stock control of all consumables and equipment for the catering and housekeeping departments of GSL;
• Support and manage Catering Manager and Housekeeping Supervisor in their roles.

GENERAL MANAGEMENT FUNCTIONS

• Make a positive contribution to the key staff team who are committed to providing a professional service to all stakeholders of GS;
• Assist CEO in developing strategies that maximise resources in support of planned operational directions;
• Ensure compliance with all appropriate legislation, regulations, standards, policies and practices;
• Assist key staff in ensuring sustainable quality systems are in place;
• Actively participate in quality management activities with a view to continuous improvement and participate in quality assurance activities and audits as required;
• Assist in the maintenance of accreditation and certification;
• Participate in annual performance planning / review of staff or as required;
• Foster and develop staff development and training in collaboration with HR;
• Ensure compliance with all policies and practices in relation to Workplace Health and Safety;
• Foster and develop a high standard of staff morale and promote the good name of Good Shepherd Limited;
• Conduct regular meetings with all Support Services staff
• Prepare monthly Support Services reports and assist with Workplace Health and Safety reports for CEO and Good Shepherd Board;
• Monitor the financial performance of Support Services departments and identify avenues for improvement in collaboration with CFO;
• Participate in the orientation of new employees;
• Prepare capital expenditure requirements in collaboration with key staff;
• Participation and action on any issues arising from Residents’ meetings;

WORKPLACE HEALTH AND SAFETY

• Perform all duties of Fire Warden;
• Organise and follow up fire drills in accordance with regulations;
• Review all fire procedures in accordance with regulations and standards;
• Regular liaison with external Fire and Rescue services;
• Follow up outcomes from fire and rescue inspections;
• Prepare and deliver all mandatory Fire education;
• Perform duties of Workplace Health and Safety Officer;
• Ensure that Good Shepherd Lodge conforms with all Workplace Health and Safety legislation and regulations;
• Prepare and deliver mandatory Workplace Health and Safety education;
• Organise and chair Workplace Health and Safety committee meetings and follow up action from these meetings;
• Conduct risk assessments as required and monitor outcomes;
• Review hazard forms and follow-up recommendations;
• Review staff and resident incident forms and follow-up any recommendations;
• Ensure that correct manual handling techniques are used by self and other staff in accordance with GSL Policies and Practices
• Any other duties as directed by Chief Executive Officer.

Statement of Responsibilities

Brief Summary of Responsibilities
• Function in accordance with Good Shepherd Lodge Policies and Procedures
• Adhere to Good Shepherd Lodge Vision, Mission and Values
• Maintain confidentiality of information regarding residents and staff.

Safety – Maintains a Safe Working Environment
• Provide a safe environment for residents, visitors and colleagues
• Report or rectify observed safety risks by use of official Incident form
• Identify location and appropriate use of emergency equipment
• Use safe lifting and transfer techniques (manual handling)
• Correctly use equipment as appropriate to position.

Communication – Uses Effective Communication Skills
• Communicate effectively with residents, relatives and staff using established lines of communication and authority within role to achieve a positive image of Good Shepherd Lodge and Kerrisdale Gardens
• Communicate with other members of the health care team effectively to achieve cooperative team work
• Give clear, concise, accurate information to other staff as required
• Report changes in residents condition to Registered Nurse
• Answer the telephone in a courteous manner
• Listen attentively to instructions given by the Manager / Supervisor and clarify appropriately.

Professional Standard – Maintains a Professional Standard
• Practice within the scope of the position appointed
• Fulfil the duty of care in the course of practice
• Accept responsibility for own practice/performance
• Participate in own performance evaluation.

Education Standard – Maintains Knowledge and Skill Level
• Maintain/improve own level of skill and attend compulsory inservices
• Update knowledge and skill level (read journals, attend seminars, tutorials, workshops)
• Take responsibility for own professional development.

Continuous Improvement – Strive Towards Continuous Improvement
• Assist with the development and implementation of quality proposals including identifying areas of improvements
• Participate in the evaluation of quality projects including ensuring quality audits are undertaken according to schedule.

Selection Criteria

Essential
• At least three years experience in aged care or hotel environment
• Demonstrated knowledge of Housekeeping or Catering environments
• Demonstrated ability in supervising staff
• Demonstrated ability to work within a defined budget
• Demonstrated ability to work autonomously when required and to meet deadlines and prioritise tasks;
• Advanced negotiation, consultative and interpersonal skills for an environment of change and evolution. Proven ability to be a “team-oriented player” including demonstrated good oral and written communication skills;
• Ability to produce clear and accurate reports as required
• Demonstrated ability to interact effectively with members of staff, residents and public – displaying diplomacy, integrity, discretion and confidentiality
Desirable
• Degree or Trade Qualified
• Knowledge and skills in operation of computer based preventative maintenance systems and Microsoft products.
• An understanding of contemporary human resource management practices.

Accountable to:
The Chief Executive Officer
(Other positions reporting directly to the CEO: Chief Financial Officer, Executive Manager Clinical Services, Executive Assistant to CEO )

Positions Under Direct Supervision:  

• Food & Catering Manager
• Catering Supervisors
• Housekeeping Supervisor
• Catering & Housekeeping Staff
• Gardening Staff