“Full citizenship for all people living with a mental illness in Australian society”

About the Role

  • Full Time Permanent Position
  • Consumer Service Delivery Level 5: $99,195 – $101,351 per annum pro rata + Super + Employee Packaging!
  • Location: Hawthorn VIC 3122

The Youth Residential Recovery Service (YRRS) provides a therapeutic residential program for up to one year for 8 young people age 16-25, who struggle with wellness and recovery from mental illness. We provide a nurturing, holistic, trauma informed, and recovery focussed living environment where they can develop and build their skills and strengths. YRRS aim to encourage positive individual growth and development for young people to improve their quality of life and broaden their opportunities. YRRS objective is to promote positive personal and social relationships for young people, including with their friends, families and their broader social networks and community through one on one support and group programs.

The Service Manager provides service delivery leadership and program management of YRRS as funded by Department of Health, Mental Health and Wellbeing Division. This position provides guidance and expertise to ensure the service achieves key performance indicators and the service is of a high quality.
The role of the Service Manager is to support and supervise YRR team. This includes oversight of CRSWs, PSWs, and Operations Support. There will be a requirement to ensure streamlined and effective delivery of supports across the region by engaging and fostering relationships with other organisations. The Service Manager will play a pivotal role in monitoring performance and the ongoing evaluation and review of service outcomes.

Core duties

  • Initiate, lead and coordinate strategic partnerships within the community, local government, community housing, and health and welfare providers to improve health and wellbeing outcomes for young people.
  • Ensure services are provided in an accessible manner with mechanisms in place to regularly monitor the level of access achieved.
  • Undertake projects that contribute to the overall development of the organisation as decided by State Manager, National Leadership Team or the CEO
  • Coordinate the recruitment and selection of Neami YRR Hawthorn staff.
  • Ensure that all staff are aware of and adhere to Neami National’s mission, values, culture, policies and procedures
  • Ensure onboarding, practice development (supervision), training and skill development is provided to all members of staff
  • Ensure that all staff are provided with a bi-annual performance review
  • Manage the Service budget including monitoring progress against financial targets and ensuring priorities are established and met

What will you bring to the role?

  • A passion for working in the mental health field with young people
  • Experience in leadership within the mental health field
  • A growth mindset for ongoing service development and professional practice

Mandatory requirements:

  • Current Working with Children Check
  • Australian Working Rights
  • Police check (refer to PD) – disclosable outcomes considered
  • Drivers licence
  • Neami National will require, as part of our condition of employment, that all candidates applying for any position must be fully vaccinated for COVID-19 (or have received two doses of an approved COVID-19 vaccine and have a scheduled appointment to receive their third dose.)
  • Candidates will be required to provide appropriate evidence of COVID-19 vaccination to Neami National.

About Neami National

Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals.

In our most recent Staff Engagement Survey, 89% of our Staff recommend Neami as a great place to work, with 87% of staff proud to say they work for Neami.

We acknowledge Aboriginal and/or Torres Strait Islander peoples and communities as the Traditional Custodians of the land we work on and pay our respects to Elders past, present and emerging. We recognise that their sovereignty was never ceded. Neami National is committed to cultivating inclusive environments for staff, consumers and carers. We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities. We are an environmentally conscious organisation.

Incentives include:

  • Diverse and inclusive organisation
  • Induction and extensive Learning and Development Program
  • Regular Practice Development sessions and coaching with your supervisor
  • Salary Packaging providing tax benefits available for living and entertainment expenses
  • Excellent conditions including paid parental leave, a monthly accrued day off (If Full Time), generous long service leave, wellness and gratis leave
  • Employee Assistance Program (EAP)

How to apply:

The terms and conditions of the role are listed in the Service Manager Position Description. If you have any further questions not addressed in the advertising words or position description, please contact:

Emma Storen: Acting Youth and Residential Services Regional Manager
Email: Emma.Storen@neaminational.org.au
Phone: 0434 256 322

Jamie Waring: Acting Regional Manager
Email: Jamie.Waring@neaminational.org.au
Phone: 0434 337 179

Closing Date: Sunday 30 October 2022

Be Yourself – Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences, and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

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