Counsellor Advocates – Intake and Access

Due to an increased demand for services, we are looking to expand our team of specialist Counsellor Advocates in the Intake and Access Team.

These positions will be based at our Brunswick head office, with some requirement for outreach at our offices in Dallas, Sunshine, Dandenong and Ringwood. We are offering between 0.6 – 1 EFT and have ongoing and fixed term roles available. 

The Intake and Access Team are responsible for the delivery of safe, person centred, effective and connected services for all referrals to Foundation House. The team responds to referrals by providing triage and initial assessment to determine what services may best meet the needs of referred individuals and/or their families, liaising closely with referrers. This may result in allocation to services delivered by Foundation House or where Foundation House services are not the best match for client needs/presentation referrals are facilitated to relevant agencies.

The team is supported by the Intake and Access Team Leader, Senior Practitioners and our Intake Admin Coordinators in the delivery of high quality services to clients to promote better access, referral pathways and risk management, ensuring service provision reflects Foundation House’s Integrated Trauma Recovery Service Model.

Counsellor Advocates in the Intake and Access Team provide important first contact with Foundation House services for clients and referrers, working closely with colleagues and the Intake and Access Team Leader to deliver timely and effective triage, intake assessment, brief counselling and system navigation support to potential clients of VFST. The role will include providing information and secondary consultations to referring agencies and opportunities to be involved in group interventions may also be available.

About you

You are a passionate mental health professional who understands the importance of trauma informed systems and practice for clients and colleagues, who wants to work in a service which prioritises the dignity and value of each person making contact with Foundation House. You have demonstrated knowledge of the mental health service system in Victoria and experience with intake assessment and triage processes. You have a deep understanding of trauma and its psychosocial impact on individuals, families and communities, and a commitment to advancing the human rights of people from refugee backgrounds.

You can problem solve and manage competing priorities. You possess excellent interpersonal, communication and self management skills including relationship and rapport building, a collaborative working style with internal and external stakeholders and experience working effectively in a complex service system.  

Salary and benefits

Remuneration is based on our Enterprise Agreement 2014 of $101,250 gross full time salary per annum, plus 17.5% leave loading and 10.5% superannuation. Additional benefits include salary packaging up to $18,550.

Why Foundation House?

• Work in a role with a true purpose to make a difference in people’s lives
• Range of flexible working options
• Highly supportive team environment
• Excellent training and professional development
• Diverse workforce 
• Generous leave provisions with option to purchase additional leave
• Tax savings through attractive salary packaging
• Access to our Employee Assistance Program (EAP) for staff and family members
• Novated leasing
• Onsite parking.

Employment requirements

• Satisfactory Police Check
• Current Working with Children Check
• Current Driver’s Licence
• COVID-19 vaccination
• Proof of the right to work and live in Australia.