Organisation : Johnson Recruitment
Location : Melbourne (Surrey Hills, Eastern Suburbs)
Work type : Full-time
Sector : Community Support Services
Salary type : Annual Package
About the organisation
Organisation Name : Johnson Recruitment
About the role
- Highly regarded disability support services organisation
- Senior multi-disciplinary leadership role
- Dynamic, fast-paced environment - Eastern Suburbs
The Organisation:
ONCALL Group Australia is a quality certified, NDIS, Supported Living Options (SLO), Disability and Child, Youth & Family registered service provider and recognised industry leader in the Disability and Community Services Sector. ONCALL Group Australia takes pride in employing people who share their commitment and passion for putting the participant at the centre of every decision they make and delivering quality services at all times.
The Role:
Reporting to the Executive Manager Accommodation Services, the Senior Service Delivery Manager SLO is responsible for the operational management and clinical governance and oversight of Supported Living Options (SLO) Services teams. This service focuses on support to children, young people and adults with complex support needs related to dual diagnosis, behaviours of concern, high physical support or interaction with multiple service systems. ONCALL’s approach will concentrate on building the person’s capacity and achieving long-term goals.
Reporting to the Executive Manager, with a small team you will:
- In collaboration with the Executive Manager Accommodation Services develop Supported Living Options Operational plan
- In collaboration with Executive Manager Accommodation Services and Housing Development Manager, support the plan for the growth of Support Living Options in Victoria to advance the business in line with annual targets
- Drive direct reports and teams to ensure ability to meet service delivery expectations are exceeded, that documentation, reporting and adherence to ONCALL policies and procedures and met
- Ensure feedback, incident management and reporting for all accommodation services against agreed timelines, with continuous improvement identified
- Work collaboratively with all teams, families/guardians and external stakeholders for the management and delivery of highly complex, tailored individual support services in Supported living Options
- Provide strong clinical governance, safeguarding and leadership across all services provided
- Develop and deliver evidence-based reports to the Executive Manager Accommodation Services and Executive team as required
- Attend internal committees and working groups as requested
- Ensure ONCALL After Hours Service is delivered to a high standard,
The Person:
You’ll be driven and passionate about building capability within your team. In addition, you possess:
- Tertiary Qualification in disability or other appropriate tertiary qualification relevant to working in the Disability/NDIS Sector
- Significant experience in Accommodation Services in Supported Living Options
- Significant experience in a leadership position within a community services organisation
- Significant experience and knowledge of NDIS and Specialist Disability Accommodation
- Thorough understanding of legislation and quality framework related to the Sector and NDIS
- Experience working with people of all ages, with complex needs and behaviours
- Experience in managing NDIS Reportable Incidents
- Experience advocating an active support model based around a person centred and individualised support approach
The Offer:
The Senior Service Delivery Manager position is offered on a permanent basis at a competitive remuneration.
If you have exceptional skills in the above areas and are looking for a new and exciting challenge, please make an application by clicking the ‘Apply’ tab below to submit your resume in Word format. To confidentially discuss this role further, please feel free to call Alex Cooper (0472 510 848) from Johnson Recruitment.
This is a retained, exclusive assignment and any direct applications or referrals will be forwarded to Johnson Recruitment.
How to apply
Please quote in application: Senior Service Delivery Manager via Pro Bono Australia.
Sector: #Community_Support_Services
