(AS854) Scope (Aust) Ltd- Chief Strategy and Transformation Officer

After a period of significant growth, Scope is now firmly established as the largest national provider of disability services in Australia. During the last financial year, the entity expanded its national footprint with the acquisition of Disability Services Australia (DSA) in New South Wales, along with the supported independent living staff and customers transitioning from Uniting Vic.Tas. By leveraging its position as sector leader, Scope will continue to maximise social impact and amplify the voices of the people they support to live as empowered and equal citizens.

In this role you will be responsible for developing and leading organisational strategy including strategic projects and initiatives. Additionally, a major focus of this role will be a whole of business transformation program, ensuring that required resources (human, financial and operational) are deployed to meet project timelines. The emphasis will be on balancing sustainable client focussed strategies and value-added impact against risk to the organisation. This role will also be accountable for business planning, government relations, research, innovation and providing an integrated external and internal marketing and communications function that meets the needs of current and future clients and employees.

You are a high performing strategic leader with exceptional stakeholder relationship management skills and a demonstrated ability to be tactical and pragmatic in the delivery of strategic imperatives. You will have experience working closely with organisational executives and Board members during planning cycles. Your personal presence, collaborative approach and ability to influence foster relationship development, positive workplace culture and a commitment to excellence.
  
Please view the Position Profile on www.brookerconsulting.com.au and send a brief CV (word format) to career@brookerconsulting.com.au, by 5pm 31 March 2023 or ring Dr Rachel Cameron on 0476 498 982 or Lesley Lightfoot on 0458 543 485, in confidence.

Position Profile

Position Purpose:

To provide leadership, guidance and direction to the Executive Group and the Board with regards to organisational strategy, business planning, government relations, research, innovation, marketing, fundraising and brand position. This role is also responsible for developing the framework for communications and media relations and new product offerings to enhance and protect Scope’s reputation. The organisation is currently progressing through a significant redesign program to further strengthen and align our operating model across Scope.  To compliment this process, a major focus of this role for FY23 – FY25 will be ‘Amplify’, a whole of business transformation program, consisting of major projects and initiatives.

Division: Organisational Strategy and Transformation
Reports to: CEO
Direct Reports: 6
Indirect Reports:To be advised
Internal Relationships: Scope Executive & Managers, Chair & Board of Directors
External Relationships NDIA, NDS, DHHS, AFA
Delegation of Authority: Level 3
Category: Executive
Employment Contract: ESA – Executive Service Agreement Award Market Aligned

Scope’s Mission
  
Scope’s mission is to enable each person we support to live as an empowered and equal citizen.
  
Scope’s Vision
  
Scope will inspire and lead change to deliver best practice. We will:

• support and listen to each person and their family.
• provide leadership to influence strategy and policy.
• deliver person driven, flexible & responsive services to build a sustainable future.
• build on our foundation for success through our expertise in service delivery, workforce development, quality improvement and research.

We will deliver better outcomes.
  
The Scope Approach

See the person
We listen to understand
We see the potential
We recognise how you do things and what you achieve
We take personal responsibility
We build excellent relationships with our customers and customers
We understand the balance between risks and rights

Do it together
We lead in line with Scope’s approach
We work together to achieve shared goals
We build ethical and sustainable partnerships
We support each other
We communicate early and honestly
We share responsibility for safety

Do it right
We use systems and processes
 in our work
We deliver quality outcomes safely and on time
We understand risks and opportunities
We are a financially sustainable organisation
We own the consequences of our actions
We take pride in the delivery of our Mission

Do it better
We develop creative solutions
We review and continually improve
We understand what is working and what is not
We seek and respond to feedback
We build capacity in all that we do
We are a leader in safety

  
Service Provision
Transformation

• Accountable for all aspects of Amplify, a whole of organisation transformation program, consisting of a portfolio of complex interdependent projects and initiatives, over an initial period of two-three years.
• Understand the ePMO project profile and act as the bridge between the ePMO team and our operations. Ensure prioritisation of required resources to meet project timelines.

  
Organisational Strategy

• Lead organisational strategy and oversight.
• Guide the strategic direction for Scope by leading the development of the long-term strategic plan
• Responsible for translating the Strategic Plan into key operational deliverables
• Ongoing provision of high level strategic insights
• Lead strategic projects and initiative, including the Amplify Strategy, working with other Executives to ensure One Scope alignment.

  
Business Planning

• Drive business planning activities, overseeing an effective and efficient process to focus all divisions on delivery of budget.

  
Government Relations

• Accountable for ensuring effective advocacy for Scope and our clients and for providing the structure and messaging to ensure effective interactions with government across the organisation.
• Accountable for intelligence gathering and dissemination as well as managing and coordinating the submission of tenders and submissions.

  
Research

• Accountable for Scope’s research function to ultimately provide better outcomes for Scope clients and the sector overall.
• Responsible for ensuring research remains financially viable by obtaining relevant grants and funding, and potentially monetising research products.

  
Innovation

• Accountable for improvement partnerships to support sustainable improvement in a shared learning environment,
• Responsible for collaboration with customers and the wider business to understand complete user needs with a focus on developing propositions that will generate value.

  
Marketing and Communications

• Accountable for the development and implementation of the long-term strategic plan for Scope’s brand, marketing and communications offering, including the consolidation of current marketing functions.
• Accountable for providing an integrated external marketing and communication service that meet the needs of current and future clients and provide an internal communication service for employees.
• Accountable for developing end-to-end integrated marketing strategies that effectively support the regionalisation of the marketing capabilities.
• Work closely with Executive team to understand and address impacts on our market offerings.

  
Fundraising

• Accountable for the development and implementation of the long-term strategic plan for Scope’s fundraising activities.

  
Financial Outcome

• Responsible for the budgetary and operational expenditure of the Strategy and Transformation division to ensure it’s ongoing sustainability.
• Measure and manage financial and cultural transformation metrics and goals.

  
  
People Leadership

• Work closely with the CEO and fellow executives to develop an organisational culture and change program that will support Scope to deliver on its strategic goals.
• Through effective leadership, team development and recognition of achievement, drive performance management across the Strategy & Transformation division to enable delivery of activities that support the organisations short and long term objectives.
• Support a people management culture that is underpinned by EEO and human rights, builds employee resilience and inclusion, and also recognises its Duty of Care responsibilities towards clients and employees.

  
  
Workplace Health, Safety and Wellbeing

• Uphold and comply with Scope workplace health, safety and wellbeing policies and procedures.
• Recognise and prioritise the importance of wellbeing by ensuring employees have the supports and resources required for them to thrive.
• Positively influence employee behaviour by actively demonstrating commitment to Scope’s HSW polies and procedures in everyday work.

Customer Safeguarding

• Promote the rights and wellbeing of individuals we support so they are recognised, respected, and protected.
• Ensure that the systems, governance, structures, and processes are in place to support provision of safe, high-quality support.
• Ensure that employees follow the systems, governance, structures, and processes are in place to support provision of safe, high-quality support.
• Actively engage with employees to participate in safeguarding activities and improvement.
• Report and record any concerns or incidents.

Organisational Culture
Promote and influence a positive workplace culture by:

• Actively demonstrating commitment to appropriate risk management
• Actively ensuring compliance with policies and procedures
• Providing ongoing role clarity
• Leading with dignity to create and actively support a fair, inclusive and respectful workplace environment.

SELECTION CRITERIA
  
  
Qualifications & Knowledge/Experience
Tertiary qualified, or equivalent in a relevant discipline.
  
The incumbent must have proven leadership experience at the executive level in a similar sized organisation.  Deep knowledge and experience in a human services environment would be highly regarded.
  
  
Executive Core Competencies
  
Leading Change
Organisational Change

• Works effectively with the Executive Leadership team to lead change
• Creates vision and influences progress towards that vision.
• Engages the values and goals of individuals and groups to get their personal commitment to driving the change effort themselves.
• Builds ‘behind the scenes’ support for change; encourages champions of change to energise and reinforce the desired change.
• Introduces dramatic, high impact actions such as re-designing organisation structures, processes and systems to drive and reinforce the desired change.
• Handles a rapidly changing business environment. Thinks expansively and adapts to the environment.
• Thinks about the external context of the organisation and understands key market drivers.

  
Professional Relationship Management

• Collaboratively develops relationships and seeks mutually beneficial outcomes.
• Acknowledges contributions and seeks agreement.
• Establishes external and internal networks in relevant areas and at influential levels.
• Influences at Board, executive and government levels and is a persuasive communicator.

  
  
Executive Core Competencies
  
Leading People
  
Leadership

• Leads by example models organisational beliefs and values; shows loyalty to the organisation and behaves with integrity.
• Generates excitement by persuading team members that their individual motives are consistent with the common goal.
• Removes barriers or provides resources to further group progress.
• Motivates team members to make personal trade offs or subsume personal ambitions for the benefit of the team.
• Promotes accountability and integrity by modelling ethical behaviour.

  
People Management

• Supports people to gain a breadth of experience in different areas of the organisation, using specific assignments and/or projects with specific development targets that
• may take the person elsewhere for a short period of time. Committed to mentoring and coaching individuals.
• Lead, manage, coach and performance manage employees for high performing individua land team performance based on clear deliverables and measurable results.

  
Influencing/Collaboration

• Facilitate a good working partnership with all stakeholders internally and externally to Scope
• Gives focus to broadening both commercial and government strategic relationships.
• Initiates specific projects, or systematically influences efforts, to foster collaboration with other parts of the organisation to deliver significantly improved results.
• Makes sacrifices at the cost of own part of the organisation for the greater good of the organisation.
• Overcomes significant cultural, historical or industry barriers to create teamwork amongst groups that are in opposition or in conflict.

  
  
Executive Core Competencies
  
Business Acumen
  
Operational Performance

• Implements sustainable client focused strategies to deliver quality service to meet client needs and build client loyalty.
• Evaluates critical business activities in terms of value-added impact, and balances opportunities and risk.
• Benchmarks the performance of the organisation against local competition markets and metrics in the current business.

  
Results Orientation/Achievement Focus

• Introduces substantive improvements to processes, operations or practices. ,
• Brings in or creates new solutions or methods to existing problems which have a significant impact on the performance of the organisation.
• Implements ‘world class’, ‘best in class” or leading edge performance standards relevant to the sector.

  
Strategic Orientation

• Adds value to the strategic planning process and makes a material contribution to the organisation’s strategy
• Raises relevant strategic issues beyond own area, potentially influencing the shaping of the ongoing strategy and direction of the organisation

  
  
Licenses & Accreditations

• NDIS Clearance
• Working with Children’s check
• Cleared International Police Check (if applicable)
• Must satisfy all visa requirements for working in Australia.
• Drivers license (required for all roles where there is a requirement to travel to deliver services)
• Current registration to practice in Australia where required