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Customer Service Coordinator – Supporter Relations

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Organisation : The Heart Foundation

Location : Sydney

Work type : Full-time

Sector : Community Engagement, Health – General

Salary type : Annual Package

Application closing date : 5 Apr, 2023

About the organisation

Organisation Name : The Heart Foundation

The Heart Foundation is Australia's leading heart health charity, committed to helping Australians lead healthier lifestyles and encouraging those most at risk to take better care of their heart health. Our Connecting Hearts Strategy (2021 - 23) is focused on our life saving work in Research, Support & Care and Risk Reduction, to reduce heart disease and improve quality of life of all people in Australia.

What are the benefits for you?

Our team believe in our purpose, they are proud to work at the Heart Foundation and have the opportunity to make a difference every day through challenging and meaningful work. We promote active living and support our employees to have healthy work life balance.

  • Generous Salary Packaging, increasing your take-home pay  
  • A positive and supportive culture, with professional development opportunities  
  • Additional day of leave at Christmas  
  • Programs and initiatives that focus on your wellbeing at work 

About the role

The Heart Foundation have an opportunity for an enthusiastic Supporter Relations Coordinator to join our dedicated, ‘supporter-centric’ team and provide prompt, professional customer service to our donors and the general public.

Working from our Sydney office (with working from home opportunities), a day in the life of a Supporter Relations Coordinator may include:

  • Enthusiastically responding to a range of queries from our donors and the public via phone and email
  • Maintaining detailed and accurate call records
  • Ensuring the accurate input and maintenance of supporter data in our systems
  • Managing and escalating feedback from supporters to internal stakeholders
  • Processing online, mail and telephone donations, including banking and receipting
  • Assisting the Team Leader with the regular processes related to programs including online donations, Jump Rope for Heart and regular giving
  • Ensuring compliance with policy, procedures, and relevant privacy legislation
  • Learning more about the Heart Foundation to confidently assist our donors and supporters

This role will typically work standard business hours, between 9am and 5pm.

For a detailed overview of this role, please download the Position Description available on our Heart Foundation Careers Page.

About you​

We’d love to find someone with the following skills, knowledge and experience to join our team:

  • Exceptional phone manner, with experience in a call centre or phone-based customer service.
  • Ability to work with a range of diverse stakeholders
  • Ability to effectively contribute to a small, ‘supporter-centric’ team, but equally able to work independently to use initiative and solve problems
  • Experience in the use of a CRM (Raiser’s Edge or similar) and Microsoft applications, including Word, Excel, SharePoint and Outlook

How to apply

Applications not allowed for this job listing.

#PBA2

Please quote in application: Customer Service Coordinator - Supporter Relations via Pro Bono Australia.


Profession: #Customer_Service
Sector: #Community_Engagement, #Health_–_General
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