Organisation : Swinburne University of Technology
Location : Melbourne (Hawthorn)
Work type : Full-time
Sector : Education & Training
Salary type : Annual Package
Application closing date : 16 Apr, 2023
About the organisation
About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:
* Every Swinburne learner gets a work experience.
* Every Swinburne graduate gets a job
* Every Swinburne partner gets a tech solution
* Swinburne is the prototype of global best practice
The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.
Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.
Equity and Diversity
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.
We welcome and encourage applicants from diverse backgrounds to apply.
We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact inclusion@swin.edu.au
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
For any support please contact DeadlyCareers@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan
About the role
About the Role
The Swinburne University of Technology Advancement Office is looking for a Data and CRM Leader to join their team, to support the growth of the Philanthropy and Alumni Engagement programs. The Data & CRM Leader is a key member of the Advancement Operations (AO) team, reporting to the Manager, Advancement Operations.
The Data and CRM Leader is key part of the Advancement team and is responsible for developing a high-level in-depth knowledge of Advancement business systems and processes quickly, and as leader supporting a small team, manage a pipeline of reporting and data and operational service requests designed to underpin the Advancement strategy.
To be successful in the role, the Data and CRM Leader will have a high level of emotional intelligence; have a proven track record of project management, to lead and support projects across the Advancement Operations, mature stakeholder management skills and value professional/personal development.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
- Excellent interpersonal skills and experience with working in a customer service environment, demonstrating a commitment to providing a delightful client service experience.
- Extensive knowledge of data management systems and CRM practices and standards (preferably the Raiser’s Edge (RE)/NXT fundraising software) to lead and deliver advanced operations that includes: reporting and data analytics; data segmentation; data imports; information management; systems management and configuration; and digital services relating to email messaging and online engagement.
- Demonstrated experience in using analytical and complex problem-solving skills to design outcomes that meet business objectives.
Qualifications
- A degree with subsequent relevant experience; or extensive experience; or an equivalent combination of relevant experience and/or education/training
How to apply
Applications not allowed for this job listing.
Please quote in application: Data and CRM Leader via Pro Bono Australia.
Sector: #Education_and_Training
