PNX Team Leader

Do you want to work with a leading purpose driven, community-based organisation?

SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

About the Role

The ParentsNext Team Leader is responsible for providing day-to-day leadership to SSI’s ParentsNext sites, managing ParentsNext contracts at site level, overseeing teams of ParentsNext Facilitators, ensuring job seekers’ needs and expectations are being met in line with customer experience standards and contractual obligations under the ParentsNext program, as well as liaising regularly with key stakeholders, employers, government departments, and managing and maintaining community relationships.

The ParentsNext Team Leader is responsible for job seeker caseload and caseload allocations at a site level. The ParentsNext Team Leader is also expected to carry a small caseload and assist with post placement support activities to assist with workforce or individual site needs as and when required.

Selection Criteria

     * Certificate IV in Employment Services, Career Development, Disability Services, or other similar qualification, desirable or be willing to work towards.

     * The ability to motivate, lead and manage a team to deliver high quality customer service and to deliver on and achieve outcomes.

     * Experience interacting with job seekers both in groups and in one-on-one settings.

     * Customer centric approach and the ability to work towards customer service standards, KPIs, and targets.

     * The ability to show empathy to job seekers and clients.

     * Good working knowledge of local, state and national labour markets.

     * Proven business development, sales or marketing ability including excellent communication skills, high level negotiation skills, and persuasive ability.

     * Strong ethics, accountability, and integrity.

About Us

Settlement Services International (SSI Group, of which Access Community Services is a subsidiary) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

     * Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!

     * Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;

     * Access to in-house training and learning opportunities for professional development and growth;

     * Access to our inhouse wellbeing programs, three days of culture and well-being leave

     * Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. SSI expects all applicants who can be safely vaccinated for COVID-19, to be so. This is also a pre-condition to ongoing employment.

Applications close 14 May 2023

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can also assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks.

Should you require adjustments please email us at talent@ssi.org.au or call Vimla on 0410801184.