Admissions Coordinator

• Based in Wangaratta
• Part-time permanent 0.8 EFT
• Brand New Admissions role

ABOUT THE ROLE

This is an opportunity to join our friendly and supportive Admissions Team in the role of Admissions Coordinator. The Admissions Coordinator position is funded by the Department of Health and aims to make it as easy as possible for a person and their family to get the help they need with alcohol and other drug concerns. The role will oversee the admissions process into the Wangaratta Therapeutic Community and enhance our service provision capacity by offering high-quality, evidence-based admission care to clients seeking residential treatment. You will be ultimately responsible for receiving and assessing all referrals, ensuring a robust intake process occurs including providing brief interventions as appropriate to support clients seeking admissions and present admissions data to the clinical review team.

This role is integral in providing leadership, driving change, and implementing initiatives which will lead to improved efficiency, accuracy, resource utilisation and service delivery which support the therapeutic communit y’s needs and the client’s journey. The position provides the key point of contact to assist in the provision of the accuracy of patient admissions in accordance with accreditation, standards and relevant legislation. Along with liaising and networking with external referrers in creating an understanding of our services and processes. Prior to admission coordinate a client risk management plan in preparation for admission and ongoing treatment.

The Admissions Coordinator will work closely with other staff in the AOD team to provide a flexible, responsive service to achieve the best possible recovery outcomes for clients.

The role requires a firm commitment to excellent customer service and client-centred care. If you are a collaborative and committed admissions worker with leadership skills, who is passionate about contributing to an exceptional workplace, we would love to hear from you!

ABOUT YOU

To be successful in this role, you will be proactive and dependable, with a desire to make a positive impact on the experience of our clients.

This is a fantastic opportunity to develop your current Admission expertise and advance your career in the community health industry. We will provide training and support for the right candidate to develop and expand their skills set in admissions, leadership, and business process improvement.

To be successful in the role, your application will need to demonstrate:

• Tertiary qualifications in health-related fields such as social work or other related disciplines.
• Demonstrated understanding of admission and administrative procedures and patient management system in an acute private, public or community health setting.
• Proven ability to monitor, apply corrective actions and maintain the highest standards of professional behaviour, service quality and customer service.
• Excellent attention to detail with high quality standards.
• Strong communication skills, both written and verbal.
• Advanced time management and organisational skills.
• High-level analytical and problem-solving skills

REMUNERATION

Community Health Centre (Stand Alone Services) Social and Community Service Employees Multi Enterprise Agreement 2022

Classification Level 4

GATEWAY HEALTH CULTURE

Gateway Health promotes a learning culture that encourages innovation and initiative and recognises our staff as our greatest asset. Gateway Health is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve within our community.

GATEWAY HEALTH BENEFITS

• Laptop, mobile phone with remote access on and offsite
• Not For Profit Salary Packaging A$15,900 tax free
• Ability to work from home on occasions + paid parental leave
• Professional development + ongoing training and support provided
• Free car parking
• Fitness Passport – a discounted workplace health and fitness program for you and your family
• Access to regular external supervision debriefing with Employee Assistance Program (EAP) support available as needed, together with Group Supervision and Wellness activities.

For a confidential chat about the position please call Di Griffin on 0418 970 455

Don’t meet every single requirement? At Gateway Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every selection criteria and/or qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.