Organisation : Royal Flying Doctor Service
Location : Melbourne (Richmond)
Work type : Contract/Temporary
Sector : Community Development, Community Engagement, Health – General
Salary type : Hourly
Application closing date : 16 Aug, 2023
About the organisation
Proudly serving Australians since 1928, the Royal Flying Doctor Service connects people in rural and remote communities across Australia to the health care they need to thrive.
In Victoria, The Flying Doctor has an extensive patient transport operation by air and road, as well as provides a range of primary health services, such as dental, optical, mental health, GP clinics, speech therapy and a growing number of digital health technologies.
Awarded Fundraising Team of the Year in 2022 by the Fundraising Institute of Australia, the Marketing and Fundraising team works to support RFDS services by building valuable relationships with individuals and communities across the state, engaging with audiences across multiple channels to raise money for our services and promote the work that we do.
About the role
As part of the Marketing & Fundraising team, the Fundraising Administrator – Merchandise will be responsible for overseeing the delivery of the Christmas Merchandise campaign.
The role will involve administrative support to monitor and maintain stock levels, update the online shop content, liaise with third party suppliers, handle inbound/outbound calling, action supporter enquiries and complete ad hoc tasks as required.
Task and responsibilities include:
- Work collaboratively with the Fundraising Coordinator – Campaigns & the Supporter Services team to support the successful delivery of the merchandise campaign.
- Monitor, maintain and report on merchandise stock levels in Shopify.
- Run daily receipting to ensure all donors are receiving acknowledgement for their purchase within agreed time frames.
- Preparation of existing stock where required, including bundling, packaging and barcoding.
- Display a high-level of donor care when communicating with donors to resolve their enquiries and requests.
- Be the first point of contact for inbound requests (phone, email or mail) relating to the merchandise campaign and other RFDS fundraising programs and events.
- Make outbound calls to RFDS supporters and donors to confirm order information as required.
- Handle and resolve any orders with issues such as incomplete payment information, items that are out of stock etc.
- Support processing of merchandise orders through Shopify, 3PL platform and Raiser’s Edge (CRM), as required.
Experience and skills required include:
- One to two years’ experience in e-commerce, administration, finance, customer service, fundraising or marketing.
- Intermediate IT skills, including database experience, and Microsoft Office Suite including Excel, Word and some experience with mail merge.
- A professional telephone manner and positive approach to providing outstanding donor care.
- Experience using Raiser’s Edge CRM and Shopify is an advantage but not necessary.
This opportunity is fixed-term from 1 September 2023 until 29 February 2024. The location is Bridge Road, Richmond with flexible hybrid working full time Monday – Friday.
A competitive hourly rate is offered with 25% casual loading.
The RFDS Fundraising & Marketing team was awarded Fundraising Team of the Year by the Fundraising Institute of Australia in 2022, and prides itself on having created a close, collaborative, and fun work environment. It has a strong belief of growing as a team, celebrating our wins and striving for innovation.
How to apply
Applications not allowed for this job listing.
Please quote in application: Fundraising Administrator – Fundraising via Pro Bono Australia.
Sector: #Community_Development, #Community_Engagement, #Health_–_General
