Outcomes Lead – Community Connections

• Values Based – Team Lead role
• Not for Profit Salary Packaging benefits
• Lilydale & Mount Evelyn location

Community Connections is a unique day program that connects people with people. With three service sites based in Lilydale and Mt Evelyn, Melba tailors programs and activities to people living with a disability that are value-based, with the focus being on each person and the support they need to achieve their NDIS goals. 

Melba offers centre-based group programs or 1:1 support arrangement with experienced and passionate support staff. Melba assists people to develop a range of skills and support each person to make choices in their life and to have control over their decision-making.

The Outcomes Lead, mentors & guides a team of Disability Support Workers to deliver high-quality, person-centred and participant focused outcomes for people supported:

• Understanding, developing, and refining individual programs of support within a set budget and in line with a person’s NDIS goals
• Developing links to a person’s community that offer that person greater opportunity for inclusion and the development of valued social roles
• On-boarding, support, supervision, and development of assigned staff
• Supported Person transport organisation during service delivery
• Student placement supervision as required
• In collaboration with the Participant Engagement & Quality Compliance Coordinator, responsible for service quality monitoring, planning, analysing, and reporting
• Collaborating with the Roster Administrator, responsibility for permanent rosters and system updating
• Working in conjunction with other Outcomes Leads, Support Coordination and Participant Engagement & Quality Compliance Coordinator to maintain person supported information and documentation
• Review and approve Carelink entries, rejects, clash lists etc. in line with payroll and billing requirements
• Deliver support – 40% of your time will be direct disability support work

This is a permanent full-time role required onsite from Monday to Friday.

About You

You’ll be driven and show a genuine passion for building capability within your team. In addition, you:

• Are a natural influencer, modelling a positive attitude, professional conduct and unwavering commitment to quality outcomes and service delivery for staff, individuals with disability and the community.
• Possess an understanding of the NDIS, it’s funding and systems.
• Can offer experience leading dynamic teams and the recruitment and rostering of staff.
• Have prior support worker experience including demonstrated understanding and knowledge of the tasks of a disability support worker.
• Can demonstrate commitment to service excellence, human rights and zero tolerance to violence, abuse, neglect, and exploitation.
• Experience in running a day service is desirable, but not mandatory.

Why Join Melba?

• • Plan your life around regular working hours each week – Monday to Friday.
  • Not for Profit Salary Packaging benefits including $2650 meals and entertainment allowance.
  • Join a genuinely supportive and collaborative culture 
  • Comprehensive training and support provided 

About Melba

Melba are a well-established, values-based, not for profit organisation providing disability support services for close to 50 years. Our services include:

• Accommodation
• Participation & Learning
• Respite Care
• Employment, Volunteering and Skill Building.  

With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day. Our workplace culture is deeply rooted in respect, work-life balance and flexibility.