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National Member Services Coordinator

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Organisation : Baptist Care Australia

Location : Melbourne

Work type : Part-time

Profession : Community Services, Program Coordination & Management

Sector : Aged Care & Seniors, Community Engagement, Homelessness & Affordable Housing

Salary type : Annual Package

About the organisation

Organisation Name : Baptist Care Australia

About the role

  • Engage nationally on social issues such as homelessness & aged care
  • Newly created, pivotal role supporting members' shared capabilities
  • 4 days per week, WFH flexibility

The Organisation

Baptist Care Australia works to bring social justice to Australian communities, advocating nationally on social issues such as homelessness, aged care, child and family welfare and domestic violence. They represent Baptist community service organisations and advocate for their clients in the federal policy debate.
Baptist Care Australia’s vision is for a nation of hope-filled, purposeful people, building communities where every voice is heard. It coordinates national collaboration between members to increase the capacity and influence of the network creating positive social change.

The Benefits

  • Salary packaging available
  • Genuine WFH opportunity
  • Autonomy within an integral part of a small team
  • Flexible, inclusive and collaborative work environment

The Role

This newly created role will work closely with the CEO and Baptist Care Australia to cultivate and maintain strong relationships with business service managers across member organisations, by serving as the key connection within the organisation.
You will gain an in depth understanding of each member business, allowing you to identify areas for member collaboration and resource sharing.
Your responsibilities will include:

  • Compliance in procedures, policies and systems
  • Share responsibilities for achieving the strategic goals of BCA
  • Actively and proactively supporting the involvement of member organisations in the work of BCA
  • Maintaining positive, productive and collaborative relationships with internal and external stakeholders, ensuring clear and accurate communication

Skills Required
You will have demonstrated experience in building and maintaining relationships within a similar role in member services, or a background in operations and are looking to move into a more relationship and networking focussed role.
Ideally you will possess a strong understanding of operational processes and efficiency improvement strategies in aged care, social housing or community services, and you will also be able to demonstrate:

  • Excellent communication and interpersonal skills
  • Previous success in developing effective working relationships
  • Proactive problem-solving skills and a results-oriented mindset
  • Ability to work independently, set priorities, and manage variable workloads
  • Commitment to EEO, OH&S principles, ethical practices, and cultural diversity policies

If you’re a values-driven individual who is enthusiastic about supporting community services please click apply to submit your resume and cover letter responding to the skills required section of the advertisement above, or speak with Gabrielle Patterson on 03 8080 8978 for further information.

Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.

NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.

How to apply


Please quote in application: National Member Services Coordinator via Pro Bono Australia.

Profession: #Community_Services, #Program_Coordination_and_Management
Sector: #Aged_Care_and_Seniors, #Community_Engagement, #Homelessness_and_Affordable_Housing

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