Status Resolution Support Service Manager

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?

With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

About Role

Reporting to the Head of SRSS, the Regional Manager for Victoria is responsible for the leadership and ongoing development of Case management teams within the Status Resolution Support Service (SRSS) in selected regions under contract with the Department of Home Affairs. The SRSS Program is a complex and multifaceted program model that works with asylum seekers in the community that are awaiting the outcome of a visa assessment and are considered highly vulnerable due to their economic, visa or health status.

This position will be responsible for ensuring the effective and efficient delivery of quality services within the parameters of the SRSS contract. This will include delegated accountability for program budget, contract outputs, including satisfactory KPI performance, and supporting the Asylum Seeker Services Lead with the maintenance and development of service delivery partnership.

The position may also represent SSI at regional interagency meetings, forums and conferences related to work with asylum seekers as directed by the Asylum Seeker Services Lead

About You

If successful you will be supporting the Head of SRSS to manage the resources, personnel and capacity of the SRSS program in delivering services to target group. You will be required to work independently to ensure quality of service and compliance with contracts with respective region whilst also working with the teams to develop and promote a culture of psychological safety, learning and professional development for staff, and contributing to training priorities in the division.

Strong knowledge and ability to operationalise stakeholder engagement including the maintenance of good relationship with funding bodies and key partners under direction of the Asylum Seeker Services Lead will be critical in this position, as will the ability to Monitor and manage budgetary and casework milestones in compliance with contractual obligations and within set delegations. 

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

Essential Criteria

     * Demonstrated leadership of Case Management Teams or similar

     * Demonstrate understanding of SRSS practices, procedures and stakeholders where to refer for information and support.

     * Experience supporting team development and success in understanding SRSS practices and policies including quality and compliance requirements.

     * Experience in management or leadership training and experience working in a not-for-profit leadership role

     * Experience working with asylum seekers and refugees or other highly vulnerable groups, including issues surrounding detention or other institutionalised issues is desirable

     * Proven experience in relationship management of mainstream community, strengthening referral pathways and build capacity of the SRSS Team

     * Adept Strong data analytical and report writing skills

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally. 

About our Benefits

     * Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!

     * Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;

     * Access to in-house training and learning opportunities for professional development and growth.

     * Access to our inhouse wellbeing programs

     * Working alongside professional and dedicated team members all wanting to make a difference in our communities 

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Applications close Thursday 27^th June 2024

If you would like more information on the recruitment process, please contact the talent acquisition team at talent@ssi.org.au or tung@ssi.org.au or call us at 0468 836 759

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at talent@ssi.org.au

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.