Senior Receptionist

Ok, so what’s the role?

The Senior Receptionist at Kaleido Health Centre plays a critical role in delivering exceptional customer service and administrative support for our clinical healthcare services. You will be the first point of contact for patients, ensuring a welcoming and efficient experience for all, with a strong commitment to creating an inclusive and respectful space. You will:

• Lead and manage the reception team, ensuring smooth day-to-day operations and a high standard of customer service.
• Provide exceptional front-line service, greeting patients and visitors in a friendly, professional, and inclusive manner.
• Manage patient appointments, including booking, rescheduling, and cancellations, ensuring smooth clinic operations for the LGBTQ+ community and beyond.
• Assist with the intake and registration process, ensuring all patient information is accurately recorded and updated, while maintaining privacy and confidentiality.
• Support clinical staff by preparing patient records, managing correspondence, and assisting with administrative tasks, ensuring LGBTQ+ inclusive practices are followed.
• Collaborate with other team members to ensure efficient patient flow and the delivery of high-quality LGBTQ+ healthcare services.

Who are we looking for?

• A person who demonstrates an understanding of and commitment to Kaleido’s mission and values, with a passion for creating an inclusive environment that supports the health and well-being of the LGBTQ+ community.
• A professional with strong organisational and interpersonal skills, capable of leading the reception team to ensure exceptional service delivery in an inclusive, welcoming healthcare setting.
  

What else can we tell you?

Kaleido Health Centre is a brand-new health service and is the product of many years of advocacy and planning by ACON. However, while we will work closely with ACON, Kaleido Health is a separate entity with its own CEO, Board of Directors, Mission and Values, and a unique scope of service delivery.

ACON will be assisting Kaleido Health with the recruitment and onboarding processes for this role.

This means you may receive emails from ACON as part of this process, but rest assured, this job is for the Kaleido Health Centre. 

This role is a fantastic opportunity to build and shape the culture of a new organisation that will make a significant impact on the lives of LGBTQ+ people in NSW.

To support the successful candidate in their new role at Kaleido, we offer:

• Salary Packaging up to $35,000 gross-up value (currently up to $15,900 Expenses + $2,650 Meals, tax-free).
• Employee Assistance Program (EAP) – access to a free comprehensive counselling service.
• Supportive working environment with a knowledgeable and friendly team.
• Flexible working arrangements by negotiation.

What are the remuneration and working details?

Salary:         Competitive salary above award rates based on skills, qualifications, and experience (plus superannuation and leave loading).

Location:    Kaleido’s Gadigal/Sydney Centre at The Belltower, 6 Cornwallis Street Eveleigh NSW 2015.