Clinical Practice Lead – Leaving Violence Program

About the Leaving Violence Program

From 1 July 2025, Telstra Health will deliver the Leaving Violence Program (Program), a nationally funded initiative by the Australian Government. The Program will support victim survivors who plan to leave or have left a violent intimate partner relationship by providing individualised financial support packages, as well as safety supports through risk assessments, safety planning and referral support.

The service operates Monday to Friday, 8:30 am to 5:30 pm (local time) across all Australian states and territories, excluding national public holidays. This nationwide structure ensures comprehensive coverage across all time zones.

Our Commitment and Program Principles

The Program is underpinned by four main principles:

• Trauma-informed – Individuals receive a trauma-informed, person-centred service.
• Culturally responsive – Individuals receive a culturally informed service, with a specific focus for Aboriginal and Torres Strait Islander peoples.
• Accountable – Telstra Health is responsible and transparent to the Department of Social Services
• Ethical – Telstra Health operates with honesty and integrity, is trusted and diligent.

The Program principles are designed to reflect and respond to each victim-survivors experience of intimate partner violence. Using these Principles, the Program will provide for a trauma-informed and person-centred service by empowering choice and autonomy. The Program is a key initiative under the National Plan to End Violence against Women and Children 2022-32, designed to complement other services available to victim-survivors that work towards ending gender-based violence.

What’s the opportunity?

We are seeking Clinical Practice Lead’s to join Telstra Health to deliver the Leaving Violence Program on behalf of the Australian Government. As a Clinical Practice Lead, you will play a pivotal role in shaping the future of Telstra Health’s FDSV services, ensuring best-practice models are embedded into service delivery. You will provide practice leadership mentorship and supervision, to frontline teams, focusing on:

• Upholding evidence based professional standards to ensure the service is aligned with regulatory requirements and fostering a culture of excellence in service delivery.
• Fostering collaborative relationships to embed a positive team culture that recognises professional development, training and clinical supervision and coaching as key opportunities for building a strong team spirit and cohesive workplace.
• Leading quality improvement initiatives that evaluate the effectiveness of the program, investigates gaps and identifies areas of improvement.
• Overseeing the implementation of practice frameworks for effectiveness.
• Guiding staff in providing trauma-informed, person-centred responses that priorities safety, autonomy and wellbeing.

About the role

As a Clinical Practice Lead, you’ll be responsible for:

Leadership of Evidence-based Practice

Establishing the overall standards and embedding evidence-based practices within the service, and adherence to best practices and organisational standards within the service.

Clinical Supervision

• Oversee and provide clinical supervision, mentoring, and professional development to frontline staff, including Application Workers, Individual Support Workers, Team Leaders and Real-Time Support Workers to ensure all team members are equipped with trauma-informed, evidence-based approaches in safety planning, risk assessments and financial support guidance.
• Offer guidance on managing critical incidents, immediate safety planning, and crisis response.
• Support staff in managing vicarious trauma and workplace stress.

Training and Education Delivery

• Collaborate with education and training teams to develop and implement comprehensive training programs on trauma-informed care, risk assessment, and culturally responsive practices.
• Drive workforce capability development, ensuring all staff engage in ongoing professional development aligned with industry best-practice standards.
• Support training initiatives that integrate case study discussions, reflective practice sessions, and skill-building workshops to enhance service delivery effectiveness.

Professional Development

• Support team members in their career growth and clinical competency development.
• Provide access to training opportunities, and structured learning pathways.
• Uphold high clinical standards.

Clinical Governance, Policies and Compliance

• Lead the development and implementation of continuous improvement initiatives that support evidence base practice standards and alignment with the clinical governance framework,
• Oversee service quality assurance processes, embedding risk management, compliance measures, and evidence-based approaches into service delivery.
• Develop, review, and maintain clinical policies and procedures to support consistent, high-quality service provision.
• Ensure compliance with regulatory, ethical, and legal requirements, aligning program policies with national frameworks and legislative obligations.

Quality Assurance Delivery

• Oversee continuous quality improvement initiatives to enhance program outcomes.
• Implement feedback mechanisms to monitor service effectiveness and victim-survivor satisfaction.
• Coordinate evaluations to measure program impact and adherence to trauma-informed principles.

Complaints Management and Investigation

• Lead the investigation and resolution of clinical complaints, ensuring a fair and transparent process.
• Implement complaints handling frameworks in accordance with national standards.
• Collaborate with stakeholders to strengthen client advocacy and feedback systems.

About You

To succeed in this role, you will need to meet the following:

Qualifications

• A bachelor’s degree in social work, psychology, counselling, or a related field.
• A postgraduate qualification in one of the following or equivalent:
• Social Work
• Psychology or Psychological Science
• Counselling or Psychotherapy
• Criminology and Community
• Indigenous Health
• Indigenous Trauma and Recovery Practice
• Social Work (Indigenous Specialisation)

Membership and Credentials:

Registration or accreditation with at least one of the following:

• Australian Counselling Association (ACA) – Level 4
• Australian Association of Social Workers (AASW) – Mental Health Accreditation
• Psychotherapy and Counselling Federation of Australia (PACFA) – Clinical Registration
• Australian Health Practitioner Regulation Agency (AHPRA) – General or Clinical Registration
• Current Working with Vulnerable People Check (or ability to obtain before commencing).
• Completion of a National Police Check (or ability to obtain before commencing).
• Verification of the right to work in Australia. If qualifications were obtained overseas, formal verification within Australia by PBR (Professional Bodies Recognition) is required.

Experience

• Minimum 4 years’ experience working in family, domestic, and sexual violence (FDSV) services, delivering clinical responses to impacted individuals.
• At least 5 years’ experience in people leadership, including providing clinical supervision, coaching, and performance management.
• Experience leading clinical governance and quality improvement in FDSV services.

Why Join Telstra Health?

• We believe that flexibility is not a perk — it’s how we work! We support you to achieve work-life harmony in a way that works for you.
• We’re a fast-paced, dynamic environment — perfect if you thrive on innovation and continuous improvement.
• We actively support career growth, offering pathways to internal opportunities and ongoing development.
• You’ll be joining a team that’s passionate about making a real difference in health and wellbeing outcomes across Australia.

And It Doesn’t Stop There…

• Avenues for growth and development across Telstra Health.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through our Employee Assistance Program (EAP).
• Employee rewards program including discounts on shopping, gym memberships, movie tickets, health insurance and more.
• Multiple leave options, including:
• 16 weeks gender-equal paid parental leave
• Family and Domestic Violence leave
• Cultural leave
• Volunteer leave
• Study leave
• Option to purchase additional leave

Our Commitment to Diversity, Equity, and Inclusion

We are passionate about creating an environment that is inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those caring for or living with disability to apply. Even if you don’t meet every requirement listed above, we encourage you to apply today or contact us at leavingviolenceprogram@health.tesltra.com to discuss your interest.

Applications will be assessed and shortlisted as they are received — so apply today!a