Contact Centre Operator – Full Time

CONTACT CENTRE OPERATOR – Full Time 12 Month Contract

Location: Sunshine Coast

Destiny Rescue Australia is seeking a compassionate communicator to join our team as a Full-Time Contact Centre Operator on a 12-month contract. You will connect with supporters, churches, and businesses over the phone, advocating for children who are trafficked and exploited. If you’re passionate about saving lives and bringing freedom to vulnerable children, this is the role for you. Enjoy working from our Sunshine Coast head office as part of a dedicated team.  

As a Contact Centre Operator at Destiny Rescue, you will be the first point of contact for donors, building relationships and requesting donations to support our mission of rescuing trafficked children. You will manage inbound and outbound calls, follow communication scripts, and identify donors needs, offering solutions where necessary.

Your role will focus on:

• Thank you calls, donor journeys. 
• Providing tailored solutions to address donors needs.
• Build lasting relationships and engage donors in our cause.
• Connect with various groups, including government, corporate, volunteers, and supporters, to bolster Destiny Rescue’s mission.
• Document all conversations and interactions in Salesforce.
• Meet personal and team fundraising targets.
• Maintain accurate and up-to-date donor records.

About You

You have experience in customer and administrative support roles with strong communication skills, both on the phone and in writing. You’re passionate about communicating a cause and have the ability to engage and inspire donors to action. You’re familiar with CRM systems and can adapt to different personalities, ensuring each conversation is meaningful. You’re organised, able to prioritise tasks, and manage your time effectively. With a keen eye for detail and ability to work semi-autonomously, you’re ready to contribute to a cause that makes a real difference.

What We Offer:

• We care deeply for our team and offer a range of great benefits.
• We foster a supportive, collaborative environment focused on a meaningful, shared goal.
• As a registered charity, we offer a salary sacrifice option to maximise your earnings.
• We provide training and development opportunities to support your growth and career progression.