Organisation : Relationship Matters
Location : Melbourne (Melbourne CBD, Frankston, Hoppers Crossing )
Work type : Part-time
Profession : Client Services
Sector : Community Support Services
Salary type : Hourly
Application closing date : 22 Sep, 2025
About the organisation
Relationship Matters is a dynamic, values based not-for-profit organisation that supports people to develop safe, respectful and fulfilling relationships at every stage of life. We are passionate, dedicated and committed to making a difference by providing high quality relationship counselling, dispute resolution and relationship education services to individuals, couples and families. Relationship Matters also delivers a family violence program and provides Employee Assistance Programs, training and consultancy to workplaces.
About the role
We’re looking for motivated Client Services Officers to be the friendly first point of contact for our clients and visitors. A positive, compassionate and welcoming approach is crucial to ensuring clients feel safe and supported.
You’ll respond promptly to enquiries, provide clear information about our services and programs, schedule appointments, process payments, and maintain accurate and confidential records along with other general administrative tasks. If you’re organised, people-focused, and eager to keep building your skills, this role offers the chance to make a real impact every day.
We are offering:
- 1 x part time role (2 days) Working Tuesday and Thursday in the CBD (12-8pm shift)
- 2 x casual roles. Casuals must be able to work shifts covering 8.15am – 8pm, Monday – Friday. 1 x casual role to cover CBD & Wyndham site. 1 x casual to cover CBD and Frankston site.
How to apply
We encourage applications from Indigenous Australians, people with disability, people who are neurodiverse, people from diverse cultural and linguistic backgrounds, and people from the LGBTIQA+ community. If you require accommodations or support during the application process, please let us know — we're committed to ensuring an inclusive and accessible experience for all candidates.
Applications should be forwarded to hr@relationshipmatters.com.au by Monday September 22nd 2025.
For enquiries regarding this position, please contact Wendi Hobbins, Executive Director Clinical and Community Services, on 0418 477 625.
Please quote in application: Client Service Officers: Part-time & Casual roles via Pro Bono Australia.
Sector: #Community_Support_Services
