General Manager Quality, Risk & Compliance

Lead Quality. Drive Compliance. Enhance Experience.

• Executive leadership opportunity with a respected not-for-profit

• $129,205 – $134,295k + Super + 5 Weeks Annual Leave + 12 RDO’s per annum + NFP Salary Sacrifice

• Your choice of Warrnambool or Hamilton Location

About Southern Stay

Southern Stay is a proud, accredited not-for-profit disability support organisation serving Southwest Victoria since 1982. With a workforce of around 300 dedicated staff, supported by a Board of Directors, we deliver a wide range of high-quality, person-centred services to more than 700 people with disabilities and their families across Warrnambool, Hamilton, Portland, and surrounding communities.

Our vision is simple yet powerful: to enrich lives by promoting choice, inclusion, and achievement. Guided by our values – Participant Focus, Empowerment, Respect, Inclusion, and Learning – we are committed to creating meaningful opportunities for participants and supporting our staff to thrive.

As we embrace a period of positive transformation, we are investing in new systems, strengthening internal capability, and preparing for the future. Southern Stay is a workplace that values empowerment, respect, and continuous improvement while remaining deeply connected to the community we serve.

Learn more about Southern Stay

About the General Manager Quality, Risk & Compliance

Reporting directly to the CEO, the General Manager Quality, Risk & Compliance is a pivotal executive role ensuring governance, quality, compliance, and safety are at the heart of our organisation. Based in Warrnambool or Hamilton, with regular regional travel, this role leads the Quality & Compliance function, driving continuous improvement, embedding a strong OHS culture, and ensuring alignment with NDIS and sector standards.

You will provide strategic advice to the CEO, Executive Team, and Board, oversee governance and compliance frameworks, manage incident reporting and risk registers, and lead key committees including Quality & Compliance, Risk, and Clinical Governance. With a focus on both employee experience and participant experience, you will ensure that quality, safety, and compliance are not just obligations, but enablers of excellence.

Beyond the chance to be part of an organisation that sparks real community connection, this role rewards you with five weeks of annual leave, twelve RDOs, and the financial perks of not-for-profit salary packaging.

About the Successful Candidate

You are a values-driven leader with experience in disability, aged care, health, or community services and a proven ability to build systems that deliver safety, compliance, and continuous improvement. You thrive in governance and compliance settings, and you have the interpersonal skills to engage meaningfully with staff, participants, Boards, regulators, and community stakeholders.

To be successful, you will bring:

• Diploma, Graduate or Post Graduate Level degree in Risk Management, Business Management, Corporate Governance, Audit or Quality Management System, OH&S, Allied health, Business, Risk, or Compliance, or another relevant field.

• Experience leading quality and compliance systems in complex service environments.

• Strong understanding of governance, accreditation, and risk frameworks.

• High-level communication, leadership, and relationship-building skills.

• A mindset focused on enhancing employee and participant experience.

• Eligibility to hold an NDIS Worker Screening Check, Working with Children Check, and a current driver’s licence.

Why Join Southern Stay?

At Southern Stay, you’ll find more than just a job – you’ll find purpose. As a not-for-profit, we value our people and offer:

• Access to salary packaging to increase your take-home pay.

• A supportive, inclusive, and values-driven culture.

• The opportunity to influence quality and compliance at an executive level.

• A role where your expertise directly enriches the lives of participants and empowers staff.

Southern Stay acknowledges the Traditional Owners of the lands on which we work and live. We are committed to equal opportunity and to building an inclusive, diverse and flexible workplace. We encourage candidates from all backgrounds to apply, and we are happy to provide adjustments during the recruitment process.

How to Apply and Further Information

Written applications, including a cover letter, a current resume, and responses to all Key Selection Criteria (which may be included in your cover letter), should be submitted to jonathan@cooperhardiman.com.au

Full key selection criteria can be found in the Position Description available at https://www.cooperhardiman.com.au/jobseekers          

For more information and confidential enquiries, please contact Jonathan Buckle via email on jonathan@cooperhardiman.com.au

If you require assistance during your interactions with us or during the recruitment process, please let us know so we can make adjustments for you.

Applications close at 5.00pm, Friday, 19 September 2025

Please note, it is expected that first round interviews will be held on Wednesday, 24 September 2025, either in person or via TEAMS.