Organisation : Hope Street Youth and Family Services
Location : Australia, Melbourne (South Morang )
Work type : Full-time
Profession : Community Services, Social & Support Work
Sector : Community Development, Community Engagement, Community Support Services, Youth & Young People
Salary type : Annual Package
Salary : $44.58 - $47.97
Application closing date : 30 Oct, 2025
About the organisation
Hope Street Youth and Family Services Limited ("Hope Street") has over 45 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.
Hope Street’s vision is for a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.
The teams are multidisciplinary committed to the delivery of responsive and comprehensive services to young people, their children, and our communities. Hope Street’s values are Fairness, Collaboration, Social Justice, Integrity, Diversity, and Hope.
About the role
We are looking for a positive and dedicated person who will:
- Provide intensive case management services to a young person and their children within a holistic client focused approach; including: housing, health, specialist health, culture, employment, education and training, family/significant relationships, legal, community linkages and/or participation;
- Proactively engage, motivate and support the young person to develop interdependent, sustainable life options with a focus on achieving their case plan goals;
- Maintain your relationships with key support services will enhance young people’s connections to those services; and
- Maintain accurate client records compliant with DFFH and Hope Street requirements.
This is an excellent opportunity to join an organisation where you can have a real impact and be part of a team achieving quality outcomes for young people.
ABOUT YOU
- You have a bachelor’s qualification in Social Work, Human Services, Community studies or other health/welfare related qualifications.
- You are a motivated Case Manager with 2 years’ experience ideally working with youth. You have an understanding of the youth homelessness service system and allied services best placed to support and divert young people from homelessness.
- You have great relationship building skills which enables you to motivate young clients in transitional settings to achieve meaningful goals within a case management framework.
- Your friendly and cooperative nature means that you can build relationships quickly with key stakeholders in the community.
- You have highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
- You are highly competent using Microsoft applications and Case Management Software.
WE OFFER
- Purpose-driven medium NFP organisation + A new purpose-built youth refuge
- Be a part of a collaborative case management and community support team.
- Receive up to $18,550 of your salary tax free due to NFP salary concessions.
- Immediate start required.
Why You'll love working here
Referral program
Professional development assistance
How to apply
How to Apply
- Please refer to the Position Description attached.
- Please provide a cover letter, statement addressing the selection criteria and resume.
- Please note applications that do not address the selection criteria will not be shortlisted.
- Please address your cover letter to: Hang Pham, Program Manager, North-East.
- Only shortlisted candidates will be contacted.
Apply Now! We are shortlisting as received! Application closing on Thursday, 30th October 2025 at 5pm.
Please quote in application: Case Manager - Youth Specialist via Pro Bono Australia.
Sector: #Community_Development, #Community_Engagement, #Community_Support_Services, #Youth_and_Young_People
