Organisation : NSW Trustee and Guardian
Location : Sydney (This role is based in Sydney (Wynyard). Flexible and hybrid working options available.)
Work type : Full-time
Profession : Community Services, Information & Communication Technology
Sector : Community Support Services, IT & Communication Technology
Salary type : Annual Package
Salary : 9/10. Base salary $129,464 to $142,665 p.a. plus 12% superannuation and annual leave loading.
Application closing date : 26 Oct, 2025
About the organisation
At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.
About the role
- Temporary full-time vacancy – up to 12 months with possibility of extension.
- 35 hours per week.
- Location: This role is based in Sydney (Wynyard). Flexible and hybrid working options available.
- Clerk Grade: 9/10. Base salary $129,464 to $142,665 p.a. plus 12% superannuation and annual leave loading.
Join our growing change and delivery capability as we transform how technology supports the organisation’s most critical initiatives. As Senior Test Manager, you will lead testing activities to ensure solutions meet business requirements and quality standards, contributing to a modern delivery environment that delivers lasting value to the community.
About the team
The Project Delivery team within the Information Technology division drives the successful delivery of technology-enabled initiatives that support the organisation’s strategic priorities. The team applies robust governance and best-practice frameworks to ensure projects are delivered efficiently on time, and to a high standard, enabling innovation and lasting value for the community we serve.
About the role
The Senior Test Manager is responsible for managing the complete testing lifecycle across all stages of the product lifecycle in projects or operational releases. This role encompasses the development of comprehensive test strategies and plans, leadership of internal testing teams, coordination with external vendor test teams, and supervision of defect management and reporting processes to ensure that all solutions adhere to established quality standards and meet business objectives. This role operates within the Information and Technology Division and supports project initiatives such as application modernisation, digital service transitions, and the implementation of complex technical solutions and operational releases.
As the Senior Test Manager, you will:
- Analyse business requirements and develop testing strategies that minimise the risk of system outages and identify defects.
- Develop and maintain testing scripts across all phases (including unit, integration, capacity, system, user acceptance and release) to ensure compatibility with existing applications, hardware, and devices.
- Prepare and submit detailed test reports to describe testing outcomes and assist developers in the removal of defects
- Maintain ICT quality management policies and processes, contributing to improved performance and customer satisfaction.
- Test ICT processes for compliance against documented standards and provide input to improvement programs that enhance the quality of services to the business
For more information about the position, view the role description.
About you
The ideal person will have:
- Extensive experience leading ICT testing across all stages of delivery and acceptance.
- Functional knowledge of Dynamics 365 and understanding of CRM Modules within Dynamics 365 CRM, such as Sales, Customer Service, Marketing, Field Service, and Project Service Automation.
- Sound understanding of how business processes are modelled and automated within the system and process mappings.
- Knowledge of related technologies such as Power Automate, Power Apps, and Power BI.
- Experience in using Microsoft UI Automation Tools and CI/CD pipelines using Azure DevOps, including automated test execution and reporting integrations.
- Proficiency with tools such as Azure DevOps Test Plans, Jira, or TestRail for tracking test cases, defects, and metrics.
- Demonstrated comprehensive knowledge of relevant industry regulations governing CRM implementations, ensuring all testing activities are compliant with applicable standards.
- Experience working in agile teams and leveraging DevOps principles for iterative, collaborative testing and releases.
- Strong communication skills to confidently collaborate with a diverse range of customers, colleagues, and senior management.
Sound like you? We would love to hear from you!
What we offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
- work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
- various leave options (recreation, parental, and flex leave of up to 24 days per year)
- career development including study leave and acting opportunities
- access to Fitness Passport and employee assistance program, and annual flu vaccinations.
Be part of something bigger. For more information about joining us, visit the Careers page on our website.
How to apply
To apply for this role:
- Complete the online application via IworkforNSW.
- Submit a resume (maximum five pages)
- Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability.
Read: writing your job application for tips with the application process.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.
Closing date
Applications close 11:59pm, Sunday 26 October 2025
For enquiries about the role, please contact Antonio Caswell - Talent Advisor via email: Antonio.Caswell@tag.nsw.gov.au.
For enquiries about the recruitment process, please contact Antonio Caswell - Talent Advisor via email: Antonio.Caswell@tag.nsw.gov.au.
Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted.
Please note:
- If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au
- Offers of employment will be subject to reference checks and relevant clearances.
- A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
Please quote in application: Senior Test Manager via Pro Bono Australia.
Sector: #Community_Support_Services, #IT_and_Communication_Technology
