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thankQ Solutions Pty Ltd

Address

Level 14, 275 Alfred St

North Sydney

Australia 2060

Website: www.thankq.com.au

Contact

Name: Scott Druery

Position: Business Development Director

Phone: 02 8199 3462

Fax: 02 8904 9766

Email: info@thankq.com.au

Description

thankQ Solutions is dedicated to providing data management & dedicated CRM application software to support organisations from small to enterprise level exclusively within the not-for-profit (NFP) sector

About Us

thankQ is the complete package when it comes to CRM for fundraising & membership software. It incorporates a suite of front and back office modules to drive your campaigns and business performance. thankQ differentiates itself by being Australian owned and made, and markets all features, benefits and enhancements as part of the standard package including Moves Rules, Donor Pyramid, RFM, Life Time Value, ROI Analysis, Campaign Performance, Segmentation Analysis, Stewardship Workflow, Bequest Tracking, and Enquiry Analysis.

thankQ allows you to better segment your supporter base, and then provide targeted messages to support your ask strategy.

thankQ Solutions Pty Ltd was established in 1992, with the goal of providing effective solutions with Information Technology. In the years that we have been operating we are pleased that we have active clients who started with us in 1992 using the same software solution which has grown with their business. thankQ’s flexibility and power is key to enabling this. We have clients with single user systems with a few thousand contacts, to multi-site systems with several million contacts. Our Enterprise Service Bus allows transactional users and heavy data users to be separated as tasks guaranteeing excellent data management response without affecting user interface update times.

For a video introduction to thankQ, please see the video clip half way down the main page http://thankq.com.au/

 

Or on Youtube

 

We look forward to hearing from you about your requirements. Contact us for more information www.thankQ.com.au and 02 8904 9755.

Products and Services

Donor Management

Member Management

Alumni Management

CRM

Donations

Volunteers

Events

Alumni

Grants

Membership

Campaigns

Sponsorship

Automation Scheduler

GEO coding for Latitude Longitude

Bequests

 

Pledges

Mailing

Reports

Prospecting

Merchandise

Barcoding

Donor Pyramid

Lifetime Value

Automated Comm’s

Enterprise level capability

SQL Server reporting tools

Data Importing tools

Appeals

 

Trusts

RFM

Next Ask

Move Rules

Campaign Manager

Stewardship

ROI Analysis

Segment Analysis

Automated Regular Giving process and receipting

Email and SMS integration

WebDonations

 

Web Events

Web Mailer

Web Forms

Web Merchandise

Web Client

Web Register

Web Raffle

Web Surveys

Integrated payment gateways

REST API

Multi-layered dynamic dashboards

Examples of work

“Achieving a single source of truth for all interactions with our supporters”

 

Andrew Buchanan, Head of Fundraising and Communications at CCV  

 

After a 6 month, implementation project, the Cancer Council of Victoria (CCV) recently went live with their thankQ CRM solution for their fundraising, events, merchandise and case management. The thankQ CRM system represents a game changer for CCV as it represents the single source of truth about any of the business’ activities. Further it includes a number of new exciting initiatives, such as Automation, Affinity Tracking and the inclusion a centralised and standardised data import process so that all external websites and applications can communicate with thankQ as a single point of control for simplified de-duplication and validation; reinforcing the objective of achieving a single source of truth for all interactions with our supporters. The thankQ Automation features allow CCV to streamline payment processing, receipting, SMS and email communications as well as automated reporting.

 

 

Achieved a 76% increase in subscriptions and a 300% increase in donations.

“We know each supporter individually. We know what they donate; when they walk through our gate; what merchandise they buy and what attractions and events excite them. This means we know how to communicate with them and when to do it”.

Jeff Lynne (retired) – Taronga Zoo Foundation

 

A significant increase in funds.

“I have personally used thankQ at four Not For Profit organisations, having achieved material cost savings and a significant increase in funds. The support provided by the team at thankQ is outstanding.”

Jackie Kadar – Sisters of St Joseph

 

Grew our annual fund by 40%

“UWCSEA has ambitious targets and thankQ has helped grow our annual fund by 40% in only our second year. In addition, thankQ has helped us manage our major gift programme which will transform the impact the Foundation will have on the school.”

Dave Shepherd – The UWCSEA Foundation Singapore

 

600% increase in appeal in 2 years

“In 2010, we sourced and rolled out a new thankQ database system, which allowed us to improve our segmentation, data reporting and our ask strategy. At that time, our tax appeal made about $80,000 gross. As our strategy began to bear fruit last year the appeal raised $180,000 gross, and this year we’re sitting above $500,000. Apart from acquiring donors, we are cultivating them much more effectively and now have many thousands of active donors compared to barely 1,000 two years ago.”

Major Children’s Charity – contact thankQ for details

 

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