Relationship Coordinator – HelpOUT & MSEV

Reports to: CEO
Remuneration: To be negotiated
Hours: Part time 3 days per week (0.6 EFT). Days of work to be negotiated (Monday to Thursday)
Location: Level 2, 491 King Street, West Melbourne Vic 3003

Closing date: 5:00 pm on Monday 6 June

ABOUT US
Volunteering Victoria is the peak body for volunteering in Victoria. Membership is drawn from volunteer support and volunteer-involving organizations (VIOs) from across Victoria, including the community sector, sport, emergency services, arts and culture, the environment and animal welfare, as well as government, corporate and individual volunteer managers and volunteers.
Our purpose is to provide dynamic and transformative leadership that will promote and build a vibrant, prosperous and strong volunteering community that is inclusive, respected and sustainable.

BACKGROUND
During 2015/16 Volunteering Victoria piloted a new spontaneous emergency volunteering service and online platform, HelpOUT in the G21 (greater Geelong) region. Through HelpOUT, every day Victorians can register their interest in helping communities impacted by an emergency. HelpOUT then matches people with rewarding volunteering opportunities that support identified community needs, by partnering with the organisations working on the ground in affected communities.

HelpOUT and its companion project, Managers of Spontaneous Emergency Volunteers (MSEV), are funded by two annual grants through the Natural Disaster Resilience Grant Scheme (NDRGS). During 2016/17 it is expected these two projects will be integrated with a view to transitioning both from project to recurrent funding in 2017/18.

ABOUT THE ROLE
Reporting to the HelpOUT Project Manager, the Relationship Coordinator is responsible for supporting the development and state-wide implementation of HelpOUT and MSEV, by establishing and nurturing productive relationships with key project stakeholders, partner and client organisations, and potential clients.

MAJOR RESPONSIBILITIES
• In consultation with the HelpOUT/MSEV project team, coordinate stakeholder and client engagement activities in the northern, eastern and metropolitan regions of Victoria, to achieve widespread awareness and uptake of HelpOUT and MSEV.
• Coordinate the development, implementation and evaluation of a HelpOUT information session/workshop for organisations.
• Support the recruitment and induction process for new MSEVs.
• Assist clients, partners, stakeholders and the HelpOUT and MSEV teams in the event of an emergency.
• Support the development and maintenance of operational procedures and policies, and assist with training new HelpOUT staff and volunteers.
• Support the Project Managers to plan and implement key project activities, and actively contribute to regular project team meetings.

REQUIRED QUALIFICATIONS, SKILLS & EXPERIENCE
Essential
• At least two years’ experience in a relationship-focused role in the not-for-profit or public sector, involving any of the following:

o stakeholder engagement or partnerships
o business development
o consulting or advisory services
o project or operations management
o community engagement or development

• A relevant tertiary qualification, eg: Management, Marketing, Community Development, or Social Sciences
• Demonstrated experience in establishing and nurturing stakeholder and customer relationships to achieve targets and outcomes
• Excellent customer service skills
• Excellent organisational and time management capabilities
• Moderate competency in Microsoft Word, Excel and Outlook and Powerpoint

Desirable
• Experience within or working knowledge of the Victorian emergency management sector
• Volunteer management experience
• Training experience
• Salesforce (CRM) experience