Senior Manager, Aged & Regional Community Services (NSW)

• Permanent Full-time role based Orange
• Competitive Salary – $100k to $120K pa + superannuation, vehicle & access to salary packaging
• Be challenged – Lead our Aged & Regional Community services team in NSW during a rapid period of growth

LiveBetter Community Services are one of the largest regionally based providers of community services in Eastern Australia. We strive to enable the people of regional Australia to live their best lives. We know that our staff are our greatest asset.

So what can we offer you?

• Support! – Backing from an experienced and progressive Senior Leadership Team.
• $$$! – Take advantage of great salary packaging benefits.
• Satisfaction! – Lead, mentor & coach your team; influence & encourage a positive approach to service delivery.
• Enjoyment! – A varied, challenging and rewarding role making a difference in the day to day work lives of our staff and customers.
• Opportunity – Join LiveBetter as we expand and grow and make this role your own.

About the Role

Reporting Directly to the General Manager Community Services, the Senior Manager ARCS provides high level operational direction and leadership for the planning and delivery of aged & regional community services ensuring positive outcomes for customers and their families. The role will effectively manage human, material and financial resources, ensuring compliance with all aspects of the Aged Care Standards and all other legal and contractual compliance requirements.

The role is responsible for service development across regional areas within NSW and is supported by a qualified leadership team.

Some key accountabilities of the role include:

• Developing and maintaining operations systems and procedures to support the effective delivery of programs.
• Ensuring quality in service delivery to clients utilising person-centred approaches.
• Developing an operating budget and manage operations within budget.
• Recruiting, motivating and leading a team that supports the culture, values, and business objectives of LiveBetter.
• Managing relationships with external agencies and liaising as appropriate to ensure program delivery for clients.

What LiveBetter needs from you

We would love to hear from you if you are a professional and dynamic leader who is prepared to embrace our values of Integrity, Respect, Cooperation, Empowerment and Excellence in your day to day work life.

To convince us that you are the best person for the job, please tell us how you meet the following selection criteria:

• Tertiary qualification in Nursing, Allied Health, Business, Social Sciences or Management.
• Minimum of 5 years’ experience in managing integrated client services teams.
• Knowledge of aged care and health services Industry and quality standards.
• Experience in operational planning, quality assurance and industry standard compliance systems.
• Experience in working as part of a multidiscipline senior management team.
• Demonstrated application of business principles to achieve service performance, growth and outcomes.
• High level of business and commercial acumen.
• High level of professional drive and initiative.
• Organised, systematic, methodical approach to work.
• Strong customer/client focus.
• Demonstrated experience fostering and managing relationships with both internal and external stakeholders.
• High level communication and influencing skills including listening, negotiation, conflict resolution, presentation, and advanced writing skills.
• Demonstrated skills in providing leadership, guidance, and fostering teamwork.
• Values aligned with the LiveBetter values of integrity, respect, cooperation, empowerment and excellence
• Unrestricted Drivers Licence and the ability to travel, including overnight stays.

Desirable:

• Knowledge of regional health, aged care and community services.
• Knowledge of service/carer issues for people from Indigenous and cultural and linguistically diverse backgrounds.
• Qualifications or extensive experience in Business Management.

You will also be required to undertake and pass a National Criminal History Check, Working with Children Check and pre-employment health & wellness check including drug and alcohol screening.