ACF Officer

Objectives of the position

• To manage the administration of the ACF as a point of contact for artists and donors.
• To coordinate the delivery of the ACF online platform in collaboration with colleagues and service providers.
• To develop and deliver promotional materials that support the growth of the ACF.

Duties

• Support the successful delivery of the ACF strategy for growth.
• Coordinate the maintenance and development of the ACF online platform.
• Provide information and advice to artists and arts organisations about registering with the ACF.
• Provide support and information on the use of the ACF platform to donors.
• Be a vital point of connection between ACF artists and donors with the ACF Manager and State Managers.
• Manage the operational delivery of the ACF online platform, coordinating processes for receiving donations, paying and acquitting grants.
• Work with the Operations Team, contributing to processes for receiving donations, paying and acquitting grants.
• Work with Digital Content Officer to promote the ACF through social media and communications.
• Coordinate opportunities for ACF information sessions to stakeholders and at peak industry organisations events.
• Work with the ACF Manager on the preparation of ACF data collection and reports.

Key Relationships

• Current and prospective ACF artists and arts organisations
• Current ACF donors
• ACF Manager
• Creative Partnerships’ Marketing and Communications team
• Creative Partnerships’ Finance team
• Creative Partnerships’ Operations team
• Creative Partnerships’ Programs Officer

Key Selection Criteria

• Experience in front-line customer service and stakeholder management.
• Strong organisational skills and experience in administration.
• Capacity to multi-task effectively and deliver across simultaneous projects.
• Experience working in an arts or non-profit environment and an enthusiasm for the arts and artists.
• Excellent interpersonal skills, with strengths in relationship building.
• Understanding of communications, social media, CRMs and content management systems.
• Positive attitude to working in a small team and an outcomes focused approach.
• The ability and drive to take initiative, think creatively and adapt to change.
• A relevant tertiary qualification.