Organisation : Monash University
Location : Melbourne (Clayton)
Work type : Full-time
Sector : Foundations, Trusts & Philanthropy
Salary type : Annual Package
Salary : $83,901- $90,561 pa (plus 17% employer superannuation)
Application closing date : 20 Mar, 2022
About the organisation
There’s a certain feeling you get from working at Monash University. It’s the feeling that you’re a part of something special. Something significant. And that’s because you’re not just starting your career, or taking on a bigger challenge. You’re making a real contribution – surrounded by energetic, inspiring people who are driven to make a difference as well. Monash is a place where you’ll be able to develop your career in exciting, sometimes unexpected ways – putting you in the best possible position for a rewarding future.
About the role
Regular Giving Fundraising Specialist
Job No.: 630382 Location: Clayton campus Employment Type: Full-time Duration: Continuing appointment Remuneration: $83,901- $90,561 pa HEW Level 06 (plus 17% employer superannuation)
- Take your tele-fundraising career to new heights!
- Higher education’s best in-house call centre!
- 2IC role with leadership potential!
About Us
The External Relations, Development and Alumni (ERDA) team oversees a range of activities including fundraising, alumni relations, communications, donor programs and community engagement activities for the University, nationally and internationally. Within ERDA, the Development team’s main goal is to mobilise unprecedented levels of philanthropic support, together with alumni and volunteer talent to support Monash’s education and research endeavours.
The Opportunity
The Alumni Outreach Centre (AOC) is Monash’s in-house call centre which makes outbound calls to alumni. We have an exciting opportunity for an experienced tele-fundraising or telemarketing specialist to support the successful operation of the Centre. As deputy to the Manager, AOC, this is a senior role within the phone room.
Some of your key duties will include but not be limited to:
- Supporting the Manger, AOC in selecting and training Monash student callers
- Supporting the student callers to ensure that they are highly engaged, motivated and achieve the KPIs of the call centre
- Creating & updating all training procedures and fundraising communication such as scripts and emails
- Management of the telephony system to ensure smooth functioning of the program
About YOU!
To be successfully considered for this role, you will have demonstrated experience in a similar role where you have successfully managed or coordinated various aspects of a call centre. Tele-fundraising experience would be looked upon favourably. You will have the ability to lead and motivate a team of high-performing student callers in supporting the University’s philanthropy, and pride yourself on your creativity to build exceptional relationships with internal stakeholders.
If this sounds like a position that will see you thrive, apply now!
This role is a full-time position; however, flexible working arrangements may be negotiated.
At Monash University, we are committed to being a Child Safe organisation. Some positions at the University will require the incumbent to hold a valid Working with Children Check.
Your application must address the selection criteria. Please refer to
“How to apply for Monash Jobs“. Enquiries
Jade Pearson-Smith (she/her), Manager, Alumni Outreach Centre, External Relations, Development & Alumni, +61 429 882 459 or jade.pearson-smith@monash.edu
Position Description Program Coordinator, Alumni Outreach Centre Closing Date 20th March 2022, 11:55 pm AEDT
How to apply
Applications not allowed for this job listing.
Please quote in application: Regular Giving Fundraising Specialist via Pro Bono Australia.
Sector: #Foundations_Trusts_and_Philanthropy
