Program Manager – Homelessness

Lead with purpose. Build systems that change lives. 

At Lutheran Care, we believe the way we lead our people shapes the impact we have in the community. We’re looking for a collaborative leader who thrives on supporting great teams, building strong systems, and ensuring services are delivered with respect, care and compassion. 

The aim of this role is to lead the new Central Intake Service, a Territory-wide initiative designed to improve access to support for people experiencing, or at risk of, homelessness. The service works to reduce barriers, minimise duplication, and lessen the need for people to tell their story multiple times. 

As Program Manager Homelessness, you will be a key leader within the service, reporting to the Senior Manager NT and working closely alongside other leaders to ensure the service delivers on its vision. You will directly support a small group of Team Leaders, who in turn guide our Pathway Workers, creating a connected, supported structure that helps our team thrive and clients receive high-quality services. 

At the heart of Central Intake Service is a commitment to being inclusive, respectful, and continually learning through ongoing cultural awareness and understanding. You will work in close partnership with Yilli Rreung Aboriginal Corporation, The Salvation Army, and other community organisations to make sure services are delivered in a way that is safe, culturally responsive, and meets local needs. 

Key Responsibilities 

• Lead and inspire a new team to deliver a new homelessness central intake service 

• Be the point of support for Team Leaders and Pathway Workers when they need help resolving complex or sensitive client issues. 

• Build and maintain strong partnerships with Aboriginal Community Controlled Organisations, service providers, and other key stakeholders across the Northern Territory. 

• Strengthen systems, tools and processes so services are consistent, high quality and accessible for the people who need them. 

• Facilitate reflective practice and learning sessions that encourage continuous improvement and professional growth. 

• Promote and represent the Central Intake Service and Lutheran Care across the Northern Territory, building trust and strengthening our presence. 

What’s in it for You 

When you join Lutheran Care, you’ll enjoy: 

• 6 weeks annual leave 

• Salary packaging to increase your take-home pay, including the option to package a vehicle 

• Relocation reimbursement package 

• You’re Amazing Day – an extra day off, just for you 

• Paid parental leave 

• Free, confidential counselling support 

• Flexible working arrangements for work–life balance 

What You’ll Bring 

• Experience in the homelessness sector and an understanding of the challenges faced by people at risk of homelessness. 

• Ability to lead, motivate, and support teams to deliver high-quality services. 

• Experience managing change and delivering complex projects. 

• A commitment to listening to client feedback and improving services. 

• Strong awareness of the issues impacting NT communities, including the effects of colonisation and intergenerational disadvantage.