This popular 3-hour workshop is for phone-based workers who are first point of contact for service users and customers, including phone intake and response workers, reception and call centre staff.
Learn to:
- Deal with angry and distressed callers
- Set boundaries with callers
- End calls professionally
- Understand and manage the stress you may feel after taking a challenging call.
Download WIRE PD Workshops 2016 Flyer
For workshop details or enquiries about in-house training, call Libby Jamieson (03) 9348 9416 (#4) or email training@wire.org.au
For booking or billing enquiries, call Kate Whiting (03) 9348 9416 (#6) or email finance@wire.org.au