Organisation : The Royal Children's Hospital Foundation
Location : Melbourne (Parkville)
Work type : Part-time
Sector : Foundations, Trusts & Philanthropy, Health – General
Salary type : Volunteer
Application closing date : 6 Oct, 2017
About the organisation
The Royal Children's Hospital (RCH) Foundation was founded in 1989 to raise funds for and on behalf of the hospital. Since its inception it has provided ongoing support of the RCH in its mission to be a world class paediatric hospital.
The RCH Foundation raises funds and supplies much needed resources for the RCH. Whilst a legally separate organisation, it works closely with the RCH in achieving its vision. The people of Victoria love the RCH and feel a great ownership best demonstrated through ongoing and generous giving to the RCH Foundation, including fundraising appeals like the Good Friday Appeal and the Auxiliaries in their community. The RCH Foundation acknowledges this strong ownership and takes its role seriously as custodian of these donated funds, for and on behalf of all donors and the future needs of the RCH.
About the role
PURPOSE OF POSITION
The Supporter Relations Team within The Royal Children’s Hospital Foundation provides a key service to our donors and supporters. The Donor Care position will assist the team with two main fundraising programs, regular giving and RCH1000. Assisting with communication and follow up with these donors, creation and updating of donor records and database maintenance.
TIME REQUIRED
Six hour shifts (week days), one or more shifts per week. Minimum six months commitment.
RCH1000
- Run, print and post RCH1000 membership program invoices (weekly)
- Run, print, arrange signatures and post RCH1000 donation receipt (biweekly)
- Run RCH1000 monthly activity and members reports (monthly)
Regular Giving
- Create new regular giving records for new signups: create contacts, new regular gift records, schedules, transactions etc. (weekly)
- Produce, print and post regular giving welcome packs to new sign ups (weekly)
- Place calls to regular givers whose credit cards are due to expire to obtain new details (last week of the month)
- Update the regular giving records with new payment, schedule, activity details with information received from telemarketing calls (weekly)
Updating donor records in database
- Updating communication preferences
- Updating supporter contact information
- Interpret and input feedback provided by supporter
- Update return to sender notifications
Supporter Communications
- Updating communication preferences
- Updating supporter contact information
- Interpret and input feedback provided by supporter
- Update return to sender notifications
This role is ongoing and will be based on 6 hour shifts. A one day a week commitment will be expected.
The role is very rewarding dealing with donors and supporters who want to contribute to the work of the RCH.
Expected start date is Monday 17 October 2017.
How to apply
Applications not allowed for this job listing.
Please quote in application: Donor Care Support via Pro Bono Australia.
Sector: #Foundations_Trusts_and_Philanthropy, #Health_–_General
