The Community Housing Officer (CHO)

• Are you seeking a role with purpose?
• Enjoy being part of a small, happy team?
• Do you have property management experience?
• Do you have an awareness, understanding and sensitivity to homelessness issues?

The Community Housing Officer (CHO) role is the face of the organisation to our residents within the properties that YWCA Victoria and Social Housing Victoria owns and manages. This role is essential to ensure sustainable tenancies by undertaking efficient administrative functions and actions that will assist and maintained resident’s tenancies. As a CHO you will maintain tenancy systems, undertake data collection, provide advice and information to residents, visit all residents on a quarterly basis, reports tenancy and maintenance issues whilst operating under the Victorian Residential Tenancies Act.

You will operate within a team environment to achieve the organisational goals and objectives.

Essential Key Selection Criteria

1. An awareness, understanding and sensitivity to homelessness issues and the ability and experience to communicate with a diversity of people from various cultures;
2. Ability to maintain and manage tenancy data on various data bases – Chintaro and Excel;
3. Computer skills that include email and software such as Excel and Word;
4. High level organisational and administrative skills;
5. A clear understanding of the Victorian Residential Tenancies Act;
6. Victorian Driver’s License.

Desirable

1. Be familiar with rent/tenancy procedures, tenancy agreements and administrative processes in an office environment;
2. Mediation and conflict resolution skills;
3. You have the YWCA Victoria Core Competencies as listed.

Qualification Questions

1. How many years of Property Management experience do you have?
2. Do you have the following licence or certification: Victorian Drivers Licence?