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Manager, Victims Assistance Program

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Organisation : Windermere via Big Splash

Location : Melbourne

Work Type : Full-time

Sector : Employment Services

Salary Type : Annual Package

Application Closing Date : 1 Mar, 2018

About the Role

The Victims Assistance Program (VAP) provides information, advice and practical support for anyone who has experienced, witnessed or been directly affected by a violent crime and we are currently seeking a Manager to provide support, guidance, mentoring and leadership to our VAP teams in southern metropolitan Melbourne and Gippsland. This full time role is based in Narre Warren and will be responsible for maintaining efficient and effective support services to VAP consumers with a heavy focus on service development, service improvement and growth of the program.
It is an exciting time to join Windermere as we work to use evidence to inform a professional practice that places the consumer at the center of all we do. The Manager, Victims Assistance Program will play an important role in the development and implementation of an evidence
informed service system across all service areas that results in a common language, framework, performance measures, evaluation and continuous improvement that drives a seamless approach for
consumers across our many service offerings.

The ideal candidate with possess:

  • Tertiary qualifications in Social Work, Social Sciences, Community Health or relevant and related discipline plus post graduate qualification/s in Management or similar
  • Experience leading, motivating and supervising staff to work as a team with the ability to manage and resolve conflict and other sensitive matters
  • Exceptional team development skills including leading teams through a process of practice change and learning
  • Demonstrated capacity to negotiate and work constructively with funding bodies and other stakeholders and represent the organisation at a variety of external forums

About the Organisation

Organisation Name : Windermere via Big Splash

Windermere is one of the largest and fastest growing independent community services in Melbourne's South-East and Gippsland region. Since our beginning more than 150 years ago, we have been working to create a stronger, more connected and supported community. We get in early to find the right solutions for the many and varied complex issues faced by children, families and individuals.


At Windermere our many services work together with consumers for a better life. Windermere takes pride in creating meaningful work experiences, encouraging innovation and delivering on our vision to create a stronger, more connected and supported community. In return for your service you will be supported in your professional development, allowing for creativity and enterprising practice in an environment of continuous quality improvement.

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Applications not allowed for this job listing.


Please quote in application: Manager, Victims Assistance Program via Pro Bono Australia.


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