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General Manager, People and Community Support

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Organisation : Grampians Community Health

Location : Australia, Victoria Region (Stawell or Horsham)

Work Type : Full-time

Sector : Community Development, Health – General

Salary Type : Annual Package

Salary : HSU Grade 7

Application Closing Date : 27 Apr, 2018

About the Role

Position: General Manager, People and Community Support

Funded By: All GCH Programs

Team: Executive

Based: Stawell or Horsham – negotiable

Responsible To: Chief Executive Officer

Classification: Duties appropriate to the Health Services Union of Australia–Victorian Stand-Alone Community Health Services (Health and Allied Services, Manager and Administrative Officers) – Multiple Enterprise Agreement 2011-2015 classification Grade 7 plus vehicle for full private use (GCH Vehicle Usage policy 7.1).

Tenure: Subject to the signing of an Employment Schedule
All positions are subject to a six month probationary period with a review being conducted before employment is confirmed
The period of employment is subject to ongoing funding & satisfactory work performance

Hours: Full Time – 38 hrs per week.

Date: March 2018

GCH Vision, Goals and Values:

“Vibrant & Healthy Communities”- By working with our community, Grampians Community Health aims to provide support and encourage opportunities for healthy lifestyles.

GCH Goals are to meet client expectations, provide high quality of service, advocate on behalf of the community and maintain strong business viability.
The individual is at the heart of everything we do. We provide a safe and respectful environment that values diversity, equality and inclusion. Our values are transparency, accountability, respect and excellence.

GCH Management Structure
The GCH management structure consists of the following components:

1. GCH Board of Directors consists of elected and appointed members who have ultimate responsibility for the management of the organisation. The operational management of GCH is delegated to the Chief Executive Officer (CEO). Finance and Risk is a sub-committee of the Board.
2. Senior Management Group (SMG) consists of CEO and two General Managers. The SMG works cohesively with the CEO to ensure the strategic goals set by the Board result in improved health and community services for a growing community. The SMG is a collaborative and flexible unit that can respond quickly to new opportunities and the changing service delivery and funding environment.
3. CORE consists of the CEO, SMG, Program Managers and the Executive Assistant. The group contributes to operational decision making and discusses operational client and staffing strategies to improve GCH services.

The General Manager People and Community Support (GMPCS) is responsible for one of two GCH program streams, the other being Business Support and Innovation. The Social Support Manager will lead the delivery and future development of a comprehensive range of support, outreach, personal support and counselling programs for families, children, youth and adults in need or at risk. It is also expected that the General Manager People and Community Support will lead health promotion and wellbeing programs and activities to deliver health promotion and education, health advocacy, service system development; community development; health promotion and education; chronic disease and mental health.

The Executive Team will work cohesively with the CEO to ensure the strategic goals set by the Board result in improved health and community services for a growing community. GCH is committed to being a not for profit –profit for purpose enterprise that generates revenue to address health and wellbeing. The Executive Team will therefore be a highly functioning, collaborative and flexible unit that can respond quickly to new opportunities and the changing service delivery and funding environment.

The General Manager, People and Community Support will be proficient in all facets of operational management with a strong skill set that allows executive performance being required. As a senior leader of Grampians Community Health the GMPCS will be passionate about exploring opportunities to continuously improve community service provision while considering the social determinates of health to better meet the needs of the community. The GMPCS will display strength in community service delivery, health service planning, community engagement and strategic planning. For the programs reporting to the GMPCS, the position will drive a culture of effective team work, communication, high quality service provision, respect and collaboration.

The GMPCS provides timely, expert advice on sensitive issues, policy, legislation, systems and processes while maintaining and developing key strategic relationships with all stakeholders. The role requires high-level leadership capability and superior management skills that demonstrate an ability to achieve organisational objectives when leading, contributing and collaborating within teams.

Executives at GCH are responsible for organisational strategy, governance, service delivery and a range of other initiatives. They are expected to liaise with internal and external departments and agencies. Executives are to ensure our organisation’s reputation is high, service opportunities are contestable, and service delivery is relevant, effective, and provides value to the community.
Service Delivery and Development
Ensure high quality and responsive community services, health promotion and education that meet the community’s needs through:
• Overseeing the delivery of a range of high quality and responsive social support services including, but not limited to:
o Alcohol and other drugs programs incorporating individual counselling, case management, forensic counselling, outreach, non-residential withdrawal, community rehabilitation, family support and a needle and syringe program.
o Social work and counselling for individuals, couples and families.
o Specialist counselling for family violence, torture and trauma.
o Gambling
o Group counselling and workplace assistance counselling.
o Youth services including Nexus in Horsham, School Focused Youth Services, individual counselling, homelessness support
• Health education and self-management support through individual behaviour change, group programs, literature and online support. This will include:
o Behavioural risks such as substance use, family violence, gambling, drink drug driving; and
o Chronic diseases.
• Family support services.
• Health promotion and education focused on the prevention of psycho-social factors which result in poor health and wellbeing outcomes for people in our catchments.
• Organisational and community development through schools, workplaces and other settings to prevent health and social issues and promote health and wellbeing, particularly in the areas of the social determinants of health (As defined by the World Health Organization).
• Service system development achieved mostly through collaborative partnerships and focussing on:
o Building GCH’s workforce capacity through training, peer networking and access to expert clinical advice; and
o Gap and demand pressure analysis and re-design through improved service co-ordination and delivery; sourcing funding to improve capacity; and adapting models to different
o Working with other agencies and the policy environment to improve access to timely and appropriate services and supports for members of the community.
• Ongoing development of the regional services system to better support:
o young people,
o people who are at risk of being or are homeless,
o Gender diversity.
o Aboriginal people,
o Frail aged people,
o People with a disability,
o People who are coping with a chronic disease
o Mental health services
o Sexual health programs
o People with addictions
Business and finance:
• Use extensive knowledge of the community service programs and financial factors driving this portfolio in order to identify business development and growth opportunities, and in conjunction with the GM Business Support and Innovation develop effective business case documentation to support business growth and development.
• Ensure all services are meeting identified community needs and are operating efficiently, effectively, and delivery desired and measurable outcomes.
• Develop and monitor department budgets with the Finance Manager in alignment with the strategic and financial plans.
• Provide a proactive approach to operational change in response to major service reform at both a State and Federal level.
• Work within the SMG to respond quickly, analyse risks and effectively to capitalise on changes in the business environment in relation to new business opportunities.
• Provide continuous review and critical input into strategic plans and objectives to ensure these meet the emerging needs of GCH’s community and stakeholders.
Human Resource Management
• Make recommendations on human resource management inclusive of strategies, systems, workforce planning, policies and procedures to meet GCH business objectives.
• Coordinate GCH’s professional development and training program to support team, organisation and strategic goals.
• Ensure accurate and confidential personnel records are maintained.
• Ensure all staff and contractors, reporting to or engaged by you, receive a thorough induction including occupational safety and emergency response matters.
• Develop, coach and mentor staff to build a high performing team with a commitment to shared goals.
• Ensure that staff are aware of and adhere to GCH policies and procedures.
• Drive a culture of effective team work, communication, high quality service provision, respect and collaboration.
• Value individual differences and diversity and ensure that teams engage in knowledge transfer.
• Support Managers to achieve quarterly and annual targets for their programs.
• Provide regular supervision, support and direction to Managers; ensuring that each is continuously developing their skill base.
• Work with the Human Resource team to recruit and retain appropriately qualified and skilled staff to fulfil the Social Support portfolio requirements.
Organisation Oversight
• Ensure a focus on evidence based practice, together with a rigorous approach to evaluation and documentation of programs and outcomes, understanding the responsibility of practitioners to add to the body of professional knowledge.
• Support staff to meet this requirement, and to commit where possible to research, documentation, presentation and publication of practice learnings.
• Ensure a focus on and adherence to clinical governance guidelines and procedures. Review relevant policies and procedures as required and update in line with best practice and legislative changes.
• Regularly review the risks associated with Social Support services and ensure the risk register is updated and actioned.
• Attend approved professional development sessions and keep up to date with current developments, theories and practices in the field and participate in compulsory GCH training programs.
• Ensure that client and staff confidentiality is respected and upheld at all times.
• Provide written reports to the CEO as required detailing service performance, growth and development, or other formal reports, including contributions for annual and quality of care reports, member newsletters and reports for the Board.
• Support student placements and participate in supervising students and/or volunteers as required, including writing reports for students with regard to clinical placement outcomes.
• Provide written reports to the CEO as required detailing service performance, growth and development, or other formal reports.
• Participate in corporate learning and development activities.
• Lead and exemplify a healthy and safe working environment, modelling and promoting ethical behaviour and practices
• Lead, manage, monitor, review and evaluate team and individual performance providing regular feedback.
• Represent or act for the CEO at times when the CEO is unavailable and has delegated responsibilities.
Specific Reporting Relationships.
1. General Manager, People and Community Support (GMPCS) reports to:
• The Chief Executive Officer.
• Provides written reports to the CEO as required detailing service performance, growth and development, or other formal reports, including contributions for annual and quality of care reports, newsletters and reports for the Board.
• Financial reports, analysis and secretarial services directly to the Finance and Risk Sub-committee of the Board of Directors of GCH & GCH Treasurer.

2. Titles of positions that report to the GMPCS
Please note- the SMG will determine the final management structure and reports following the appointment of the General Manager’s and there contribution to GCH requirements going forward.
• Program Managers:
• Healthy People and Community
 Community Mental Health
 Inclusive communities
• Healthy Lifestyles
 Gambling, Alcohol & other Drugs
 Health Promotion
 Counselling
• Healthy Relationships
 Youth Programs
 Family Programs
 Homelessness

3. Other significant internal relationships
• General Manager Business Development
• Auspiced body EO’s and managers.


1. Grampians Community Health employees are eligible for salary packaging. Salary packaging is an Australian Taxation Office approved means of restructuring your salary to reduce your taxation. Salary Packaging allows you to pay for certain expenses with pre-tax income, lowering your taxable income therefore you may pay less tax. Salary packaging items include:
a. everyday living expenses including mortgage, rent or credit card payments
b. meal entertainment expenses
c. holiday accommodation and venue hire
d. the finance and running costs of your car through Novated Leasing
e. and other work related expenses.
Note: this is an arrangement between the Employee and the GCH Salary packaging provider. The employee will meet any costs or liabilities associated with these requirements during the period of their employment.

2. No overtime allowance is made for this position. Grampians Community Health normal spread of working hours is a 7.6 hour day worked between 8am and 6pm. Appointments, programs, Board and Committee meetings and other work may, at times, fall outside these hours. Time in lieu of time worked will be available but must be taken at a mutually agreed time with the CEO and may not be accrued to more than 15hrs/fortnight pro rata of employed hours. Time in lieu should be used for exceptional circumstances instead of becoming a regular practice. It is expected that no more than 15hrs of TIL will be carried forward from one pay period to the next.

3. This position will have an annual professional development review at which time the job description will be reviewed by the CEO in consultation with you and modified if necessary.

4. Ensure knowledge of current GCH Occupational Health & Safety policies as they relate to this sphere of work. OH&S is a shared responsibility at GCH.

5. Annual Leave and Personal (Sick) Leave will be payable on a pro rata basis.

6. 48/52 or 50/52 leave variation options may be available at the CEO’s discretion after a qualifying period.

7. A National Police Check, Working with Children Check (if required) and Disability Worker Exclusion check will be carried out at the GCH’s expense prior to commencement of employment

8. GCH strongly supports Equal Opportunity and Access to Services, and requires all staff to be sensitive and inclusive of individual needs including but not limited to cultural, religious and sexual orientation.
9. The successful applicant will be required to hold a current driver’s licence.
10. As a Registered Community Health Centre this position is required to share responsibility for the Disaster Management responses at GCH – this may include rostered on call for GCH base requirements.
11. The CEO may alter this Position Description if and when the need arises. Any such changes will be made in consultation with the employee. Statements included in this position description are intended to reflect in general the duties and responsibilities of this position and are not to be interpreted as being all inclusive.

Grampians Community Health is proud to be an accredited White Ribbon Workplace, accredited by the Quality Improvement Council, QIP Community Organisation of the Year finalist and has the Rainbow Tick.

About the Organisation

Organisation Name : Grampians Community Health

Grampians Community Health (GCH) is a public, charitable, NFP company registered under the Health Services Act and both ASIC and ACNC, holding DGR status. Governance is through a Board of Directors derived from the communities we serve.

Established in 1985, GCH has expanded from a small counselling /community development service to a combined team of 150 plus staff and an active volunteer team of 95 people. GCH provides a broad range of primary health care, therapeutic and community support services, within the Central Grampians and Wimmera sub regions. GCH is embedded in and operates from a number of sites servicing the local government areas of Rural Cities of Ararat and Horsham and Pyrenees, Northern Grampians, Yarriambiack, West Wimmera and Hindmarsh Shires. GCH’s six primary sites are in Horsham, Stawell, St Arnaud, Warracknabeal and Ararat.

GCH delivers services, backed by the social determinants of health, in aged, disability, youth, drugs and alcohol, family violence, homelessness, community mental health, health promotion, community inclusion, and gambling counselling. GCH is a registered provider under NDIS and My Aged Care. GCH auspices the Grampians Pyrenees PCP and Ararat Neighbourhood House. GCH works collaboratively and has many signed partnerships for the delivery of services and programs.

All GCH sites have collocated services. GCH’s is the lead tenant at the Stawell Health & Community Centre (SH&CC) providing a unique integrated model of care, co-locating Stawell Regional Health, Grampians Psychiatric Services, Wimmera Uniting Care and Patrick Street Family Practice, and a GP clinic. GCH is fully accredited with QIC, Rainbow Tick and White Ribbon, Commonwealth Aged Care Standards, Mental Health and state DHHS standards.

Apply for this Job

For details concerning this role, please contact

Greg Little

Phone : 03 5358 7400

Email :

Applications not allowed for this job listing.

Please quote in application: General Manager, People and Community Support via Pro Bono Australia.


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