Manager of Youth Programs Team in a hospitality social enterprise

Manager of Youth Programs Team, STREAT

STREAT is a leading Australian social enterprise stopping youth homelessness and disadvantage.

This job involves leading, managing and further developing STREAT’s high-performing Youth Programs Team. This team sits at the heart of STREAT and provide our youth participants with the support and vocational training they need to develop a healthy sense of self, home, and work. Belonging is a cornerstone and a goal of our programs. Strategically lead a highly capable multi-disciplinary team at a very exciting time of growth in social impact and scale, whilst keeping your feet on the ground and your sleeves rolled up

Core Duties

* Strategy & planning – Reporting to the Chief Impact Officer, you will assist in the development of STREAT’s strategic and operational planning, particularly in relation to Youth Program and supporting the rest of the operational business staff in their work with our young people.

* Service delivery – Coordinate and further grow the delivery of a range of supports for young people (case management, coordination with specialist service providers, group life skills programs, vocational training, on-the-job workplace mentoring and work experience, support transitioning into further training or employment). Develop new programs and supports as necessary.

* Staff management & culture building – Lead and support the Youth Programs team, along with providing support and professional development to hospitality staff in their day-to-day training of young people. Enable each staff member to full develop their potential whilst serving our young people.

* Stakeholder management – Effectively manage a wide range of internal and external stakeholders (including referral agencies, other service providers, training partners, government contacts, employment services agencies, hospitality staff).

* Impact measurement and ongoing improvement – Ensure ongoing measurement of STREAT’s social impact, to ensure all programs are strongly evidence-based and strive for continuous improvement.

Skills & Experience

* Tertiary qualifications as a Social Worker, Community Development worker, Youth Worker, allied health worker or Psychologist

* 5-10 years’ post-qualification in service delivery with complex clients

* Experience with at-risk youth populations and understanding of related issues, both practical and systematic (including but not limited to Youth Justice, CALD, OOHC, trauma, homelessness) * Extensive group facilitation experience is a requirement

* Experience managing allied health teams (≥5 direct reports) is a requirement

* Familiarity with social enterprise is essential

* Experience within the business sector is strongly desirable

Attributes

1. Thinks and acts strategically – contributes to or defines organisational strategic planning and policy directions. Operationalises the vision for staff. However, in a growing organisation like STREAT we need you to roll up your sleeves and be very operational as well.

2. Adaptable and agile – ability to work within a growing and dynamic environment, to think creatively about program development and securing resources from a range of traditional and non-traditional financial sources to grow the team.

3. Performance-focussed– a highly organized person with excellent people and time management skills. You will be structured in your thinking and able to develop and implement effective systems and processes. You can plan, seek, allocate resources and monitor to achieve strong results. You are absolutely committed to evidence-based practice, continuous improvement, and measurement and evaluation.

4. Builds and nurtures a strong team to collaboratively achieve results – cultivates productive relationships, nurtures a work environment that values collaboration and facilitates partnerships, listens to people and values a diversity of ideas and approaches. Can build and maintain staff morale.

5. High level of judgement and ability operate independently – demonstrates a high standard of professional and personal integrity. Sets clear boundaries. Has the ability to resolve major problems. Operates with independence and uses their personal energy to drive change. Accepts personal responsibility for the outcomes of decisions and risks taken.