Gateway & Information Specialist

If you are passionate about making a positive difference to people’s lives, love working in a team environment, have experience in the disability or health sector and would like the security of a permanent role – this is the role for you.
This is an excellent opportunity for a self-motivated person to be part of an experienced and dedicated Team based in the Blackburn office (soon to be Box Hill). This is a unique opportunity to be part of a program that provides high quality, initial contact for people affected by multiple sclerosis and other neurological conditions.

You will be responsible for:

• Establishing an understanding of the needs of the person with multiple sclerosis &/or people
involved in their care.
• Providing support and up to date information about multiple sclerosis.
• Assisting people with multiple sclerosis to navigate the service system and supporting referrals to
relevant services, both internal and external.
• Responding to phone, email and web enquires.

To be successful in this role, we are looking for someone who has:

• Relevant qualifications; minimum Cert IV level in Allied Health, Social Sciences, Health Sciences, Disability Services or related field.
• Customer service and relationship management experience.
• Demonstrated understanding of person centred practice.
• Ability to network and develop effective working relationships.
• High level written and verbal communication skills.
• Ability to work co-operatively in a small team environment and independently.
• Computer Literacy in using a range of Office computer packages.
• Understanding of the Disability and other key legislative reforms.

The role is full time or .8 EFT and is permanent MS offers a competitive salary which will include the tax free salary packaging options that are offered within the NFP industry. MS employees can also access a corporate health insurance plan and in recognition of their commitment to providing a service of excellence, are given the day off for their birthday each year. This is a great opportunity for you to work within a high profile and highly respected organisation and to make a difference for people living with Multiple Sclerosis and their carers/families.

The successful candidate will be required to undergo a National Police Check, possibly an International Police Check, Working with Children Check and a Working with Vulnerable People Check.

Please note: From 1 November 2017, there is a requirement for all workers within a disability services organisation in Victoria to be screened against the Disability Worker Exclusion Scheme (DWES) List. A notification may also be made to the DWES unit should it be determined through other safety screening processes, such as a police check, that a person may fall within DWES criteria. For further information, please see www.dhs.vic.gov.au/disability-worker-exclusion-scheme.

MSL is an equal opportunity employer and encourages applications from people with a lived experience of disability, Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds