CBAA Support Officer – Sydney (NSW)

CBAA Support Officer – Sydney (NSW)

Support the peak body for Australia’s largest independent media sector by providing professional support to community broadcasters.

The Community Broadcasting Association of Australia (CBAA) champions community radio by building the capability and sustainability of stations and creating a health environment for the sector to thrive.

As a Support Officer, you will provide direct support to hundreds of community radio stations around Australia, helping them become stronger organisations and in turn strengthen their contributions to their communities.

You will be a key frontline point of contact for station inquiries and assist CBAA in the provision of support to members and service subscribers. The role will assist CBAA in providing a service that is responsive to the needs of the stations it supports.

This is a perfect role for someone passionate about community radio, is professional, is a proactive problem solver who loves a good chat and who is interested in supporting a national peak body organisation.

About Community Broadcasting

Community broadcasting is a key pillar in the Australian media landscape, and recognised internationally as one of the most successful examples of grassroots media. Over 5 million people tune in to 450+ not-for-profit, community-owned and operated radio services operating across the country each week. Stations play an important role in providing a voice for communities that aren’t adequately serviced by other broadcasting sectors and provide programming that caters to the needs and interest groups of their communities.

Watch ‘This is Community Radio’.

About the role

The purpose of the Support Officer role is to provide superior service to CBAA members / subscribers and prospective members and to assist CBAA in the provision of support to members / subscribers in adherence with established CBAA practices. The role will assist CBAA in providing a service that is responsive to the needs of members / subscribers.

The role primarily works with members / subscribers, Marketing & Engagement team, other internal service providers and external contacts such as service providers, members and subscribers

Key Skills & Competencies Required

• Tertiary qualifications in broadcasting or equivalent work experience
• Previous community broadcasting sector experience in a similar role
• Experience within the Not-for-Profit community based or membership based organisations
• Exceptional commitment to client service
• Ability to work closely and collaboratively with colleagues and build rapport with key stakeholders
• Proactive approach to problem solving
• Commitment to teamwork
• Demonstrated relationship management
• Excellent verbal and written communication
• Demonstrated ability to work efficiently and autonomously
• Results focused
• Ability to provide and maintain quality service and portray a professional image on behalf of CBAA at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
• Understanding and familiarisation in the utilisation of databases
• Eligibility to work in Australia on a permanent basis
• Willingness to work outside standard hours when required, specifically where workload or deadlines required

Preferred Knowledge

• Familiarity with community broadcasting operation and issues in Australia
• Broadcast technology knowledge desirable