Key Relationships Coordinator

The ASRC Key Relationships Program is responsible for the stewardship and development of a valuable pipeline of prospects and qualified donors.  The Key Relationships program is responsible for the nurturing and stewardship of Major Donors, Philanthropic Trusts and Foundations, Corporates, High Value Donors and Bequests. As part of the Fundraising and Marketing Stream, this program is responsible for increasing and enhancing opportunities for the Australian community to financially support the work of the Asylum Seeker Resource Centre. Duties and Responsibilities The Key Relationships Coordinator will be responsible for undertaking the following duties:

1. Responsible for the development, qualification and ongoing management of a high value and major donor caseload, as delegated by Key Relationships Manager.
2. Develop relationships and create individual goals with Key Relationships to steward giving, working in a supporter-centric manner to tailor all offers to the supporter while providing exceptional levels of service.
3. Responsible for the development and delivery of marketing & communications plans (Stewardship Plans) for Key Relationships and Prospects across multiple channels including but not limited to events, webinars, direct dialogue, mail and email.
4. Work with the Key Relationships team and internal programs to secure appropriate project information, including budgets, and create offers, proposals and asks that will be used with persons on the caseload to secure gifts.
5. Record all interactions with Key Relationships and Prospects on the supporter database (Salesforce) to ensure an accurate history of supporter engagement is maintained.
6. Track, evaluate and monitor the ongoing caseload activity and moves management performance against set key performance indicators for role and program
7. Monitor and report on income and expenditure.
8. Work with the Prospect Researcher to identify and nurture high value prospects to major giving.
9. Contribute to the development of effective donor journeys, compelling donor propositions and stewardship materials.
10. Monitor general industry and competitor trends, providing recommendations to team on improvements to major gift fundraising.
11. Contribute to the work and continuous improvement of the Fundraising & Marketing Stream, assisting the Key Relationships Manager with specific projects as required.
12. Recruiting inducting and supervising volunteers who will provide admin, customer service
13. Identify and regularly attend appropriate networking/new business opportunity events.
14. Monitor general industry and competitor trends, providing recommendations to team on improvements to major gift fundraising.

Key Selection Criteria Essential:

• Demonstrated experience implementing major gifts fundraising strategies and campaigns as well as marketing and communication plans.
• Experience implementing moves management strategies for major donor solicitation for a valuable pipeline of known and qualified prospects
• Strong communication skills, including experience in customer service/ relationship fundraising.
• Experience in project management methodology and implementation.
• Ability to secure project and organisation information and create effective offers, proposals and report backs to donors.
• High levels of computer literacy particularly MS Office and experience working with CRM systems.
• Exceptional interpersonal and presentation skills and internal stakeholder management.
• Ability to work under pressure, multitask and meet tight deadlines.

Desirable

• Experience with Salesforce
• Strong understanding of issues and experiences of people seeking asylum.
• Experience managing the operations & logistics of events.

Other Relationships This position will need to build strong working relationships with internal and external stakeholders. Workplace Health and Safety  All staff are required to take reasonable care of their own health and safety and that of other personnel who may be directly affected by their conduct. The incumbent of this position is required to regularly:

• sit for extended periods of time
• travel outside of the office to meet with donors